Kassandra Lehnhardt
Custar
Summary
Current Patient Care Coordinator specializing in scheduling and customer relationship management. I enhance patient experiences through effective & upbeat communication and precise recordkeeping, facilitating smooth transitions in care for patients . Committed to delivering exceptional service in fast-paced environments.
As of March 2026, I will be actively pursuring my real estate salesperson licence and am looking forward to extending my communication skills and motivation to learn in a new career field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Western Lake Erie Oral Surgeons
Sylvania
05.2025 - Current
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Communicated with patients regarding treatment plans and follow-up care instructions.
- Processed insurance claims and verified patient coverage details to facilitate timely access to care.
- Collaborated with medical staff to ensure seamless patient care transitions.
- Maintained accurate patient records in electronic health record systems to support efficient care delivery.
- Addressed patient inquiries and resolved concerns promptly to enhance patient satisfaction and trust.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Associate on Duty; Sales associate
Fiddle Stix Boutique
Perrysburg
02.2023 - Current
- Provided outstanding customer service, ensured awareness of various promotions and advertisements, achieved daily operational sales goals, trained other sales associates, maintained merchandising and cleanliness standards, and addressed customer inquiries positively, showcasing strong product knowledge and expertise in Point-of-Sale and other computer systems.
- Assisted customers with product selection and provided personalized shopping experiences.
- Maintained visual merchandising standards to enhance store aesthetics and appeal.
- Managed inventory levels through accurate stock tracking and replenishment processes.
Pet nanny; house sitter
Danielle Thober
08.2021 - Current
- Provided daily care for family pets, including feeding, exercise, training, and cleaning.
- Supervised daily activities and routines for children in a safe environment.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Assisted with homework and educational activities to support learning.
Education
High School Diploma -
Bowling Green High School
Bowling Green, OH05-2019
Associate of Applied Science - Diagnostic Medical Sonography
Owens Community College
Perrysburg, OHundefined
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Skills
- Client relations
- Customer service
- Admin support
- Schedule management
- Recordkeeping
- Detail orientation
- Computer Skills
- Organization
- Communication
- Adaptability
- Punctuality
- Reliable
Certification
- Owens Community College Nursing Assistant Training Program (STNA), Successfully Completed, 03/05/23
- Language of Medicine/Medical Terminology Class, Successfully completed, 03/25/22
- Basic Life Support (BLS/CPR) Training, Successfully completed, 04/26/24
References
- Mrs. Danielle Thober, Pet nanny; house sitting family, Owner Inspire Salon & Spa, 419-356-1914
- Mrs. Jenelle Calverley, Owner Fiddle Stix Boutique, Perrysburg & Sylvania, 419-410-3013, customerservice@fiddlesticboutique.com
- Ms. Veronica Wilkins, Store Manager, Fiddle Stix boutique, 419-932-1492, veronica@fiddlestixboutique.com
Future Plans
Full time college student, future plans consist of a career as a sonographer in an MFM or obstetric setting. Passions include advocating for women's health and good patient care. Outside of medicine, I am passionate about agriculture, livestock, and veterinary medicine. Very active as an alumni in community leadership organizations such as FFA, Wood County Jr. Fair Board, 4-H, Farm Bureau, and lifelong member of St. Johns Lutheran Church, where I am currently a Sunday school teacher. I also volunteer as a foster for the humane society.
Personal Information
Age: 25
Timeline
Patient Care Coordinator
Western Lake Erie Oral Surgeons
05.2025 - Current
Associate on Duty; Sales associate
Fiddle Stix Boutique
02.2023 - Current
Pet nanny; house sitter
Danielle Thober
08.2021 - Current
High School Diploma -
Bowling Green High School
Associate of Applied Science - Diagnostic Medical Sonography
Owens Community College