Summary
Overview
Work History
Education
Skills
Certification
Assessments
Publications
Timeline
Hi, I’m

Kassandra Marrero

Sebring,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
years of professional experience
1
Certification

Work History

GameStop

Assistant Manager
07.2021 - 05.2023

Job overview

  • Position supervises Guest Advisors and Senior Guest Advisors in the absence of the Store Leader
  • Handle any guest complaints
  • Process guest purchases/return transactions via Point-of-Sale computer system
  • Assist with supervising staffing levels to achieve optimum guest service
  • Assist the Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures
  • In partnership with the Store Leader, conduct store inventory counts, stock/restock merchandise on shelves and fixtures
  • Assist store team in meeting and exceeding sales, profit and shrink goals
  • Count, balance and reconcile daily business transaction totals correctly and accurately in the point-of-sale (POS)
  • Adhere to all loss prevention guidelines
  • Process defectives/recalls and stock pulls accurately and promptly
  • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations
  • Assist in maintaining store records
  • Contributing to Team Success - Actively participates as a member of a team to moveteam toward the completion of goals
  • Made bank deposits.

AmeriLife

Independent Insurance Agent
09.2015 - 06.2018

Job overview

  • Helped trained new on board agents
  • Kept record though Microsoft excel and office for business management as a independent contractor
  • Assisted customers in person
  • Scheduled reservations for customers
  • Maintained up-to-date knowledge of customer accounts
  • Explained products and benefits
  • Inventoried stock
  • Resolved payment and order disputes
  • Provided excellent technical support
  • Wrote call center scripts.

Cricket Authorized Retailer

Sales Associate/Cashier/Customer Service
09.2016 - 10.2017

Job overview

  • Helped customers set up new phones and/or plans, provided trouble shoot solutions via over phone or in store
  • Preformed basic phone maintenance and diagnosis and answering any concerns customer may had about products
  • Helped cashed customers out
  • Pay rate and part commissions with sale goals for products and available plan specials
  • To reach each monthly quotas as a whole store.

Blue Lagoon

Server/Bartender
09.2014 - 08.2016

Job overview

  • Experience with high volume restaurants, bars and dining establishments
  • Worked dinner, lunch and closing shift
  • Provided friendly and excellent customer service
  • Prepared and served alcoholic beverages
  • Maintained safety standards
  • Performed opening and closing duties
  • Ran and delivered food on behalf of wait staff as needed
  • Provided any solution to customer experience and customer service expectations.

Education

Avon Park High School
Avon Park, FL

high school
01.2012

Skills

  • CSS
  • Customer Relations
  • Business Analysis and Reporting
  • Staff Management
  • Schedule Management
  • Computer Skills
  • Problem Resolution
  • Project Planning
  • Negotiation and Conflict Resolution
  • Customer Relationship Management (CRM)
  • Sales Reporting
  • MS Office

Certification

Life & Health Insurance License

Assessments

  • Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Workplace safety, Proficient, 07/01/22, Using safe practices at work
  • Customer focus & orientation, Proficient, 07/01/22, Responding to customer situations with sensitivity
  • Work style: Reliability, Proficient, 02/01/23, Tendency to be reliable, dependable, and act with integrity at work
  • Management & leadership skills: Impact & influence, Proficient, 07/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives

Publications

  • Gamestop, https://goo.gl/maps/wo1whoAYqY5bVfLS8, Very good customer service from Kassandra! She was very helpful. Bought 4 games from there and she took the time to switch out the dmg cover case game for a better used one. Thanks kassandra! Game shop give that girl a raise or bonus!
  • Gamestop, https://goo.gl/maps/QAtL3ATkft3e4yEdA, Kassandra hooked me up with my Pro membership. She took the time to explain how it worked to me and we also had a nice conversation, it was great meeting her.

Timeline

Assistant Manager

GameStop
07.2021 - 05.2023

Sales Associate/Cashier/Customer Service

Cricket Authorized Retailer
09.2016 - 10.2017

Independent Insurance Agent

AmeriLife
09.2015 - 06.2018

Server/Bartender

Blue Lagoon
09.2014 - 08.2016

Avon Park High School

high school

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Kassandra Marrero