Natasha Jordan
ELIZABETH CITY
Summary
Dynamic retail professional with a proven track record at Citi Trends, excelling in sales monitoring and employee performance evaluations. Recognized for maximizing sales and fostering team collaboration, I leverage strong analytical skills and customer service expertise to drive success and enhance customer loyalty in fast-paced environments.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Aldi Food Market
01.2018 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
Assistant Manager
CHKD Thrift Store
01.2016 - 01.2018
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Manager
Citi Trends
02.2008 - 01.2016
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Criminal Justice
American Public University
Virginia05-2027
High School Diploma -
Perquimans County High School
Hertford, NC06-2005
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- CSS
- Employee performance evaluations
Timeline
Assistant Manager
Aldi Food Market
01.2018 - Current
Assistant Manager
CHKD Thrift Store
01.2016 - 01.2018
Store Manager
Citi Trends
02.2008 - 01.2016
Bachelor of Science - Criminal Justice
American Public University
High School Diploma -
Perquimans County High School