Kassandra Mata
San Antonio
Summary
Recent Bachelor of Arts in Multidisciplinary Studies with a focus on Health, Sociology, and Women's Studies. Experienced in customer services. leadership, and educational support. Skilled in communication, collaboration, and relationship building through roles serving diverse student and community populations. Intermediate Spanish Proficiency with a strong interest in child development and communication sciences. Seeking opportunities that provide experience working with children and families while pursuing a Master's degree in Speech- Language Pathology.
Overview
5
5
years of professional experience
Work History
Student Lead Assistant
UT San Antonio Campus Services
San Antonio
10.2023 - Current
- Outlined support to the department overseeing parking, student ID cards, meal plans, and transportation services.
- Assist with daily operations and ensure smooth service for students and staff.
- Trained new student staff on campus service protocols and customer service standards.
- Developed schedules for student employees to optimize coverage during peak times.
- Serve as a lead for fellow work-study employees by guiding tasks, answering questions, and promoting teamwork to maintain an efficient and welcoming environment.
Boutique Floor Worker
Dragonflies Boutique
Laredo
05.2023 - 08.2023
- Answered phone calls and checked out customers at the cash register /item, and steamed new shipments to put out on the sales floor.
- Used social media to market new products and new sales, and worked with co-workers on daily tasks around the store.
- Closed the store at the end of the day, making sure everything was set up for the morning shift the next day.
- Organized merchandise displays to enhance customer experience and drive sales.
Substitute Teacher
United ISD
Laredo
04.2022 - 05.2022
- I helped absent teachers with taking care of students and following the classroom procedures.
- I took attendance, helped students with school work, as well made sure the environment was a safe and respectful.
- Managed classroom behavior and maintained a positive learning environment.
- Supervised students during activities, ensuring safety and compliance with policies.
Crew Member
Dunkin Donuts
Laredo
09.2021 - 03.2022
- Made people's drinks to build a better day, and grabbed donuts with safe precautions.
- Learned to take people's orders over the PA and dine in.
- Worked the drive thru window, charging and giving people their orders.
- Took calls and interacted with customers through the phone.
- Prepared and served beverages and food items to customers.
- Assisted in inventory management by restocking supplies as needed.
- Resolved customer complaints promptly to enhance the satisfaction experience.
Nail Salon Receptionist
Lovely Me Nail Bar
Laredo
01.2021 - 01.2022
- Assisted clients with service inquiries and product recommendations for nail care.
- Answered calls and made appointments, as well as taking charge of the cash register.
- Maintained cleanliness and organization of reception area and waiting space.
- As the day ended, I closed the nail salon, making sure everything was set up for the next morning.
Education
Bachelor of Arts in Multidisciplinary Studies - San Antonio, TX
UT San Antonio
San Antonio, TX05-2026
Continuing Education - Laredo, TX
Laredo College
Laredo, TX05-2022
High School Diploma - Laredo, TX
United High School
Laredo, TX05-2021
Skills
- Team Leadership
- Collaboration
- Communication
- Time Management Skills
- Problem Solving
- Critical Thinking
- Adaptability
- Self-motivated
- Fast learner
- Positive Work Ethic
Languages
- English, Fluent
- Spanish, Intermediate
Accomplishments
- Rising Star Award- UTSA Campus Services
Timeline
Student Lead Assistant
UT San Antonio Campus Services
10.2023 - Current
Boutique Floor Worker
Dragonflies Boutique
05.2023 - 08.2023
Substitute Teacher
United ISD
04.2022 - 05.2022
Crew Member
Dunkin Donuts
09.2021 - 03.2022
Nail Salon Receptionist
Lovely Me Nail Bar
01.2021 - 01.2022
Bachelor of Arts in Multidisciplinary Studies - San Antonio, TX
UT San Antonio
Continuing Education - Laredo, TX
Laredo College
High School Diploma - Laredo, TX
United High School