Kassandra Morales
Springfield,MA
Summary
Experienced with money handling and professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Cleaning Owner
KM Spotless Solutions LLC
08.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Associate/Supervisor
Ocean State Job Lot
04.2017 - 08.2020
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
Tedeschi Food Shops
04.2014 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
GED -
STCC
Springfield, MA06.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Financial Management
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Transaction Processing
- Data Entry Efficiency
- Customer Relationship Management (CRM)
- Business Development
- Bank Deposits
- Payment Processing
- Team Leadership
- Customer Service
- Account updating
- Balance Transfers
- Banking Software Familiarity
- Attention to Detail Focus
- Cash Handling Accuracy
- POS Systems
Timeline
Cleaning Owner
KM Spotless Solutions LLC
08.2023 - Current
Sales Associate/Supervisor
Ocean State Job Lot
04.2017 - 08.2020
Sales Associate
Tedeschi Food Shops
04.2014 - 04.2017
GED -
STCC
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