Kassandra Pena
Orlando,FL
Summary
Experienced Shift Manager with maintaining smooth operations and ensuring high levels of customer satisfaction through efficient and high-quality service. Skilled at proactively solving problems and effectively keeping team members focused and on task, contributing to overall productivity and success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader Manager
Marketplace At Avalon Park
08.2022 - 05.2023
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Nursing
Keiser University
Orlando, FL08-2025
Skills
- Maintaining Clean Work Areas
- Handling Customer Complaints
- Safety Management
- Staff Training
- Delegating Work
- Guest Satisfaction
- Team Management
- Responsible and Trustworthy
- Professional Under Pressure
- Punctual and Reliable
- Adaptability and Flexibility
- Workplace Safety
- Strong Work Ethic
Certification
- BLS/CPR
Timeline
Shift Leader Manager
Marketplace At Avalon Park
08.2022 - 05.2023
Associate of Science - Nursing
Keiser University
Clinical Experience
Advent Health Celebration Oncology ~ 185.66 Hours
- Provided direct care for Q1 flap patients, ensuring frequent monitoring/assessments, wound care, and adherence to post-operative protocols.
- Performed tracheostomy suctioning and Jackson-Pratt (JP) drain care and education to promote respiratory function and proper wound drainage.
- Strengthened therapeutic communication skills to enhance patient trust, provide emotional support, and understanding during clinical interaction.
Advent Health Orlando Cardiac Thoracic ~ 135 Hours
- Assisted in monitoring and maintaining chest tube systems to support respiratory function.
- Administered medications under supervision, including cardiac and pain management, following safety protocols.
- Performed wound care for post-operative patients, including incision and drain site management.