Kassandra Pendergrass

Managed accounts receivable process

• Provided customer service support
• Processed will call orders to ensure timely customer pickup
• Received credit card payments and posted to accounts accurately for financial tracking
• receive ACH accounts and post to correct account
• Answered incoming telephone calls
• Executed order entry and online order entry to maintain accurate inventory records

• Supervised children during classroom activities to ensure safety and engagement.
• Collaborated with classroom teacher and staff to create a supportive learning environment.
• Implemented consistent strategies to manage diverse student behaviors in the classroom.
• Operate and care for equipment in the classroom.
• Record and input basic computer data.
• Maintain a high level of ethical behavior and confidentiality of information about students.

• Supervised children aged 12 months to 10 years, ensuring a safe and nurturing environment.
• Prepared food for children, including morning snacks and lunch, promoting healthy eating habits.
• Create healthy snack menus.
• Plan/coordinate academic and nonacademic activities.
• Relieved staff for lunch breaks and supervised daily activities to ensure smooth operations.
• Front office duties including taking tuition payments, telephone communications, filing paperwork.

• Supported home-bound individuals in maintaining personal dignity through assistance with hygiene and care needs.
• Improved clients nutrition by carefully monitoring and preparing specialized diets.
• Promoted individual clients' well-being with tailored support for social, mental, and physical needs.
• Facilitated timely medication adherence for clients by organizing schedules and reminders.
• Minimized safety hazards by arranging living spaces with patients' needs in mind.
• Identified issues with home environment through continuous monitoring, documenting, and reporting concerns.
• Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.

• Delivered exceptional customer service, provided information needed, and independently resolved issues.
• Greeted visitors, identified purpose of visit, and provided accurate directions to enhance guest experience.
• Handled telephone communications, directing calls to appropriate recipients to ensure efficient correspondence.
• Coordinated office cleaning and organized lobby to maintain a welcoming environment.
• Organized efficient, easily accessed file system for digital and physical records.
• Coordinated reservations for various sporting facilities to ensure availability.
• Input all youth information into computer system, placed on teams, and took payments.