Kassandra Perez
Key West,FL
Overview
12
12
years of professional experience
Work History
HVAC Technician
Floriginal Air Conditioning & Heating
Big Pine Key, FL
08.2023 - Current
- Specialized in new construction projects, installing flex duct, copper lines, drain lines, and custom-made ductwork.
- Performed routine maintenance by inspecting and cleaning HVAC units.
- Assisted in the installation of new AC systems in residential and commercial buildings.
- Manage incoming office calls and coordinate weekly scheduling.
- Prepared and sent customer estimates and invoices.
- Performed basic bookkeeping tasks using QuickBooks.
- Gained some experience in pulling permits and submitting private provider inspection forms for Monroe County and the City of Key West.
Grocery Manager
Publix Super Markets Inc
Key West, FL
11.2020 - 08.2023
- Hired, trained, and developed new associates.
- Created and managed employee schedules to ensure the department was adequately staffed during peak and non-peak hours.
- Managed departmental expenses, including labor costs, shrinkage, and inventory.
- Managed product recalls, regulatory inspections, and audits as necessary.
- Oversaw inventory management, including tracking product levels, ordering, and replenishing stock.
- Reviewed and analyzed sales data to forecast product needs and adjust inventory accordingly.
- Established and maintained strong relationships with vendors to ensure consistent product availability and stock levels.
- Increased departmental net profit in both Key West and Marathon locations.
- Received recognition from the Regional Director in my first year for achieving the highest inventory accuracy in the district.
Assistant Grocery Manager
Publix Super Markets Inc
Hialeah Gardens, FL
12.2017 - 11.2020
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements.
- Monitored sales trends to identify opportunities for promotions or markdowns in order to maximize revenue potential.
- Collaborated with other department managers to create exciting displays.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and fulfilling special item requests.
Grocery Team Leader
Publix Super Markets Inc
Miami, FL
04.2017 - 12.2017
- Managed departmental staff, assigned tasks, and ensured efficient department operations in the absence of the department manager.
- Oversaw daily store activities, including opening and closing procedures, and provided leadership during non-business hours and overnight shifts.
- Responsible for training and developing new associates within the department.
- Monitored inventory levels, reviewed daily orders to ensure in-stock conditions, and researched inventory discrepancies.
- Assisted in writing weekly work schedules to meet coverage demands.
- Submitted reports to senior management to aid in business decision-making and planning.
Grocery Replenishment Specialist
Publix Super Markets
Miami, FL
09.2014 - 04.2017
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Streamlined grocery replenishment processes and maintained backroom organization on a daily basis.
- Actively participated in training sessions and sharing knowledge with colleagues when needed.
- Facilitated timely price changes on shelf tags to ensure accuracy at the register.
- Ensured sales floor presentation met company standards.
Cashier
Publix Super Markets Inc
Miami
08.2012 - 09.2014
- Greeted customers entering store and provided exceptional service.
- Worked flexible schedule and extra shifts to meet business needs, including holidays and last-minute call ins.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed incoming calls from customers and directed them to other departments, as needed.
- Completed lotto, Western Union, and other money services transactions while maintaining cash accountability.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed bookkeeping functions and maintained cash office security.
Education
High School Diploma -
Felix Varela Senior High School
Miami2013
Skills
- Experienced in creating efficient work schedules and ensuring optimal staffing levels to meet business needs
- Experienced in identifying problems and implementing practical solutions to improve operations
- Skilled at managing multiple tasks, setting priorities, and ensuring deadlines are met
- Comfortable adapting to changing business needs, market trends, and new technologies
Timeline
HVAC Technician
Floriginal Air Conditioning & Heating
08.2023 - Current
Grocery Manager
Publix Super Markets Inc
11.2020 - 08.2023
Assistant Grocery Manager
Publix Super Markets Inc
12.2017 - 11.2020
Grocery Team Leader
Publix Super Markets Inc
04.2017 - 12.2017
Grocery Replenishment Specialist
Publix Super Markets
09.2014 - 04.2017
Cashier
Publix Super Markets Inc
08.2012 - 09.2014
High School Diploma -
Felix Varela Senior High School