Kassandra Perez
Key West,FL
Summary
Overview
12
12
years of professional experience
Work History
HVAC Technician
Floriginal Air Conditioning & Heating
08.2023 - Current
- Specialized in new construction projects, installing flex duct, copper lines, drain lines, and custom-made ductwork.
- Performed routine maintenance by inspecting and cleaning HVAC units.
- Assisted in the installation of new AC systems in residential and commercial buildings.
- Manage incoming office calls and coordinate weekly scheduling.
- Prepared and sent customer estimates and invoices.
- Performed basic bookkeeping tasks using QuickBooks.
- Gained some experience in pulling permits and submitting private provider inspection forms for Monroe County and the City of Key West.
Grocery Manager
Publix Super Markets Inc
11.2020 - 08.2023
- Hired, trained, and developed new associates.
- Created and managed employee schedules to ensure the department was adequately staffed during peak and non-peak hours.
- Managed departmental expenses, including labor costs, shrinkage, and inventory.
- Managed product recalls, regulatory inspections, and audits as necessary.
- Oversaw inventory management, including tracking product levels, ordering, and replenishing stock.
- Reviewed and analyzed sales data to forecast product needs and adjust inventory accordingly.
- Established and maintained strong relationships with vendors to ensure consistent product availability and stock levels.
- Increased departmental net profit in both Key West and Marathon locations.
- Received recognition from the Regional Director in my first year for achieving the highest inventory accuracy in the district.
Assistant Grocery Manager
Publix Super Markets Inc
12.2017 - 11.2020
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements.
- Monitored sales trends to identify opportunities for promotions or markdowns in order to maximize revenue potential.
- Collaborated with other department managers to create exciting displays.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and fulfilling special item requests.
Grocery Team Leader
Publix Super Markets Inc
04.2017 - 12.2017
- Managed departmental staff, assigned tasks, and ensured efficient department operations in the absence of the department manager.
- Oversaw daily store activities, including opening and closing procedures, and provided leadership during non-business hours and overnight shifts.
- Responsible for training and developing new associates within the department.
- Monitored inventory levels, reviewed daily orders to ensure in-stock conditions, and researched inventory discrepancies.
- Assisted in writing weekly work schedules to meet coverage demands.
- Submitted reports to senior management to aid in business decision-making and planning.
Grocery Replenishment Specialist
Publix Super Markets
09.2014 - 04.2017
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Streamlined grocery replenishment processes and maintained backroom organization on a daily basis.
- Actively participated in training sessions and sharing knowledge with colleagues when needed.
- Facilitated timely price changes on shelf tags to ensure accuracy at the register.
- Ensured sales floor presentation met company standards.
Cashier
Publix Super Markets Inc
08.2012 - 09.2014
- Greeted customers entering store and provided exceptional service.
- Worked flexible schedule and extra shifts to meet business needs, including holidays and last-minute call ins.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed incoming calls from customers and directed them to other departments, as needed.
- Completed lotto, Western Union, and other money services transactions while maintaining cash accountability.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed bookkeeping functions and maintained cash office security.
Education
High School Diploma -
Felix Varela Senior High School
Miami2013
Skills
- Experienced in creating efficient work schedules and ensuring optimal staffing levels to meet business needs
- Experienced in identifying problems and implementing practical solutions to improve operations
- Skilled at managing multiple tasks, setting priorities, and ensuring deadlines are met
- Comfortable adapting to changing business needs, market trends, and new technologies
Timeline
HVAC Technician
Floriginal Air Conditioning & Heating
08.2023 - Current
Grocery Manager
Publix Super Markets Inc
11.2020 - 08.2023
Assistant Grocery Manager
Publix Super Markets Inc
12.2017 - 11.2020
Grocery Team Leader
Publix Super Markets Inc
04.2017 - 12.2017
Grocery Replenishment Specialist
Publix Super Markets
09.2014 - 04.2017
Cashier
Publix Super Markets Inc
08.2012 - 09.2014
High School Diploma -
Felix Varela Senior High School
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