Kassandra Prakopdee
Aurora,CO
Summary
Professional with 6+ years of combined experience in customer-facing roles, libraries, and military training. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Technician III - Library
Colorado Department of Corrections
01.2026 - Current
- Conduct reference interviews and execute complex information searches to support educational and recreational information needs.
- Deliver information literacy and library skills instruction to diverse users, including individuals with varying literacy and access levels.
- Manage interlibrary loan support, screen requests for compliance with selection criteria, and instruct users on loan procedures.
- Recommend and develop collections responsive to educational, informational, and recreational needs of a specialized user population.
- Assign classification numbers and subject headings for new materials by copying existing catalog records and modifying to comply with Dewey Decimal Classification, Abridged and Sears List of Subject Headings.
- Supervise library clerks by assigning work, monitoring productivity, establishing standards, scheduling shifts, and reviewing completed work.
- Monitor patron behavior, enforce security and library policies, de-escalate conflict, document incidents, and collaborate in resolving rule violations.
- Compose and distribute monthly statistical and narrative reports documenting operations, usage, and service outcomes.
- Trained new library clerks on standard operating procedures, ensuring consistency across the team.
Client Services Representative
VCA Animal hospitals
01.2023 - 01.2024
- Mediated conflicts by actively listening to concerns and professionally resolving issues to ensure positive client experience.
- Customer service functions, including greeting visitors, answering telephones, processing orders and returns, and managing financial accounts.
- Ensured displays were up-to-date, relevant and helpful for all clientele.
- Managed client inquiries and concerns, ensuring timely resolution and high satisfaction levels.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Trained new employees in customer service protocols and clinic software systems to ensure consistency.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Librarian Assistant
The Ohio State University
01.2022 - 01.2023
- Improved user access by updating LibGuides and online research tools.
- Created online resources to assist patrons in finding information within the library.
- Coordinated with collection librarians and external partners to support resource management and service delivery.
- Collaborated with librarians on special projects, effectively meeting deadlines and achieving project goals.
Instructor and Evaluator
United States Air Force
01.2018 - 01.2021
- Supervised, trained, and evaluated personnel while managing schedules, standards, and performance outcomes.
- Developed and maintained training content to support evolving educational and mission requirements.
- Maintained detailed and accurate academic and training records in compliance with standards.
- Led teams in high-pressure environments requiring sound judgment, conflict management, and accountability.
- Collaborated with cross-functional teams to enhance curriculum relevance and engagement.
- Analyzed feedback to refine training materials and improve learning outcomes.
- Ensured compliance with regulatory requirements in all training activities and documentation.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
Education
MLIS – Master of Library and Information Sciences -
University of Alabama
01-2026
B.A. - Communication Studies
University of Maryland Global Campus
01-2021
Skills
- Microsoft Office Integrated Library Systems LibGuides
- Strong Interpersonal Skills
- Reference & Readers’ Advisory
- Library Programming Support
- Dewey Classification & Cataloging
- Public Service Leadership
- Staff Development & Training
- Crisis Response & De-escalation
- Multitasking and organization
- Interlibrary Loan Procedures
- Documentation and reporting
Timeline
Technician III - Library
Colorado Department of Corrections
01.2026 - Current
Client Services Representative
VCA Animal hospitals
01.2023 - 01.2024
Librarian Assistant
The Ohio State University
01.2022 - 01.2023
Instructor and Evaluator
United States Air Force
01.2018 - 01.2021
B.A. - Communication Studies
University of Maryland Global Campus
MLIS – Master of Library and Information Sciences -
University of Alabama
Awards and Honors
JOHN L. LEVITOW AWARD | 2019, Highest leadership and scholastic honor awarded at Airman Leadership School.