Kassandra Quintanilla
Los Angeles,CA
Summary
Dedicated and motivated Business Administration student with a strong academic background and a passion for applying theoretical knowledge to real-world business scenarios. Proven ability to analyze complex business challenges, develop innovative solutions, and collaborate effectively in team environments. Eager to contribute my skills and enthusiasm to a dynamic work setting where I can learn, grow, and contribute in achieving organizational and team collaboration skills . Open to taking on new challenges and excited to leverage my education to further company goals.
Overview
10
10
years of professional experience
Work History
Product Support Specialist
Dandy Inc
10.2022 - Current
- With a deep understanding of restorative dentistry
- Provide doctors with superior technology support (remotely setting up cases and 3D scans)
- Actively collaborating with order operations and lab technicians
- Assist Account Managers in maintaining and building supportive relationships with Dentists
- Assist practices to transition to digital dental lab across the US
- Responded to customer inquiries and provided technical assistance
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
Office Manager
Anna Harmandarian , DDS Family Dentistry Inc
12.2016 - 10.2022
- Efficiently manage patient care, office, and laboratory duties
- Process payroll,Changes within staff, hiring, and placement
- Supervise the front/back of the office, administrative, clinical or customer service employees to ensure adherence to quality standards, deadlines,correcting errors, and proper procedures
- Insurance verification, eligibility , full brake down
- Employee training
- Employee recruitment
- Treatment plan coordinator
- Implement office policies, procedures,service standards in conjunction with management
- Responsible for the operational readiness, appearance, and presentation of the office
- Efficiently reconcile accounts receivable
- Maintain, and upheld HIPPA regulation
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Dental Assistant
Anna Harmandarian , DDS Family Dentistry Inc, Dental
11.2015 - 12.2016
- Chair side assistance
- Provided patient education and treatment planning information directed by faculty providers
- Performed digital x rays procedures, and developed film
- Intra-oral care
- Assisted in the performance routine dental cleaning, composite , root canal ,and other procedures utilizing 4 handed dental techniques
- Educated patients with proper oral care/oral hygiene instructions
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Customer Service Associate
Moskatels INC
06.2013 - 09.2015
- Provided my clear communication skills in customer service
- Assisted in employee interviews along side the HR specialist
- Worked both in floor, and in office throughout my work journey
- Assisted in customer service via telephone, and in person
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Abraham Lincoln High School
Los Angeles, CA05.2013
Dental Assistant Certification -
American Career College
Los Angeles, CA10.2015
Associate of Arts - Business Administration
Pasadena City College
Pasadena, CA06.2021
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA06.2021
BBA - Business Administration
California State University
Los Angeles, CASkills
- Organizational Skills
- Collaborative Team Player
- Problem-Solving Skills
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Product Support Specialist
Dandy Inc
10.2022 - Current
Office Manager
Anna Harmandarian , DDS Family Dentistry Inc
12.2016 - 10.2022
Dental Assistant
Anna Harmandarian , DDS Family Dentistry Inc, Dental
11.2015 - 12.2016
Customer Service Associate
Moskatels INC
06.2013 - 09.2015
High School Diploma -
Abraham Lincoln High School
Dental Assistant Certification -
American Career College
Associate of Arts - Business Administration
Pasadena City College
Associate of Science - Business Administration
Pasadena City College
BBA - Business Administration
California State University
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