Kassandra Richert
Folsom,CA
Summary
Compassionate and detail-oriented Dental Assistant graduate with strong customer service and administrative experience. Skilled in patient communication, infection control, dental terminology, scheduling, and maintaining accurate records. Known for professionalism, organization, and creating a positive patient experience. Eager to contribute to a dental team while continuing to grow clinical and chairside skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
Placerville Aquatic Center
Placerville, CA
05.2026 - Current
- Checked in guests for swim lessons and public swim sessions, ensuring accurate attendance records.
- Processed payments for pool admissions, memberships, and concession purchases.
- Created and managed membership cards for new and returning patrons.
- Maintained accurate headcounts and attendance tracking for facility operations and safety compliance.
- Operated the snack bar, including food and beverage sales, cash handling, and customer service.
- Assisted patrons with questions, registrations, and general facility information.
- Delivered friendly, efficient customer service in a fast-paced recreational environment.
Customer Service Representative
Flyers Energy, LLC
Auburn, CA
11.2023 - 08.2025
- Managed high-volume customer inquiries while maintaining professionalism and accuracy
- Performed detailed data entry and maintained confidential customer records
- Scheduled appointments and coordinated service timelines
- Resolved customer concerns efficiently and improved customer satisfaction
- Maintained organization and attention to detail in a fast-paced environment
Customer Support & Administrative Assistant
Gold Mountain California News Media Inc
Auburn, CA
08.2022 - 10.2023
- Assisted customers and resolved issues through phone, email, and in-person communication
- Managed filing, payment processing, and database updates
- Answered phones, greeted visitors, and provided front-office support
- Maintained accurate records and coordinated office activities
Community Service Officer
Auburn Lake Trails
Cool, CA
07.2021 - 06.2022
- Maintained accurate reports and documentation
- Monitored surveillance systems and responded to community concerns
- Demonstrated professionalism, discretion, and strong communication skills
Team Member (Sandwich Artist)
Subway
Cool, CA
06.2019 - 06.2021
- Delivered excellent customer service in a fast-paced environment
- Followed sanitation and safety procedures
- Trained new employees on customer service and workplace procedures
Education
Dental Assisting Program - undefined
Lincoln Dental Assisting Academy
06.2026
High School Diploma - undefined
Golden Sierra High School
Garden Valley, CA06.2019
Skills
- Chairside Assisting
- Infection Control
- Sterilization Procedures
- Patient Care
- Dental Terminology
- Dental Charting
- Scheduling
- Electronic Records
- Customer Service
- Administrative Support
- Microsoft Office
- Excel
- Salesforce
- Communication
- Time Management
- Attention to Detail
Certification
- CPR Certification
- Infectious Disease Control Certificate
- Dental Radiology Certification (X-Ray Certified) – State of California
- Dental Practice Act Certificate
- Dental Assistant Certification
- Certificate in Dental Assisting
- Valid California Driver License
Timeline
Office Assistant
Placerville Aquatic Center
05.2026 - Current
Customer Service Representative
Flyers Energy, LLC
11.2023 - 08.2025
Customer Support & Administrative Assistant
Gold Mountain California News Media Inc
08.2022 - 10.2023
Community Service Officer
Auburn Lake Trails
07.2021 - 06.2022
Team Member (Sandwich Artist)
Subway
06.2019 - 06.2021
Dental Assisting Program - undefined
Lincoln Dental Assisting Academy
High School Diploma - undefined
Golden Sierra High School