Kassandra Rodriguez
Los Angeles,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills with the ability to adapt quickly to new environments. Brings a positive attitude, accuracy-driven work ethic, and commitment to continuous learning and professional growth.
Overview
6
6
years of professional experience
Work History
HR Payroll Specialist
Samaritana Medical Clinic Inc
Los Angeles, CA
05.2025 - Current
- Processed payroll for 200+ employees with accuracy and compliance.
- Assisted in performance management processes, supporting evaluations and feedback sessions.
- Collaborated on employee engagement initiatives to enhance workplace morale and retention.
- Developed training materials to improve staff knowledge of HR policies and procedures.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Ensured compliance with federal and state regulations by staying current on legislative changes affecting payroll practices and adjusting policies accordingly.
- Administered employee benefit programs, such as retirement plans and health insurance coverage elections, by working in tandem with the benefits administration team to ensure accurate deductions on paychecks.
- Audited payroll records and implemented corrective actions.
- Streamlined workflows, reducing processing time by 30%.
- Facilitated seamless benefit deduction enrollments and changes, contributing to a comprehensive understanding of medical, dental, vision, and retirement benefits structures. Resolved eligibility issues, qualifying life events, COBRA matters, and coordinated effectively with insurance carriers.
- Collaborated with HR team members to establish clear communication channels regarding employee compensation changes and updates.
- Managed recruitment processes, including job postings and candidate screenings.
Bank Teller
Wells Fargo Bank, N.A.
Santa Barbara, CA
08.2023 - 05.2025
- Achieved 100% customer satisfaction scores in multiple quarters.
- Assisted with digital banking troubleshooting.
- Increased customer retention by 20% through proactive problem-solving.
- Supported audits, loss control, and teller approvals.
Cashier Specialist
Aeropostale
Commerce, CA
01.2020 - 01.2022
- Provided customer support using upselling techniques.
- Maintained communication for efficient operations.
- Recognized for a 15% increase in year-over-year revenue.
Bakery Sales Associate
Cookie Plug
Los Angeles, CA
- Ensured food safety and product freshness.
- Trained new hires on production and service protocols.
- Top performer in bakery coupon book sales.
Sales Associate
Aeropostale
Commerce, CA
- Engaged customers and identified needs through conversation.
- Maintained organized sales floor and merchandising standards.
- Promoted products and built customer relationships.
Education
B.A. - Business Communications
University of California, Santa Barbara
06.2025
High School Diploma - undefined
Montebello High School
01.2020
Skills
- Payroll (ADP)
- Excel
- CRM
- Problem Solving
- Customer Experience
- Leadership
- Communication
LANGUAGES
Spanish (Native)
Timeline
HR Payroll Specialist
Samaritana Medical Clinic Inc
05.2025 - Current
Bank Teller
Wells Fargo Bank, N.A.
08.2023 - 05.2025
Cashier Specialist
Aeropostale
01.2020 - 01.2022
Bakery Sales Associate
Cookie Plug
Sales Associate
Aeropostale
High School Diploma - undefined
Montebello High School
B.A. - Business Communications
University of California, Santa Barbara