Autumn Foster
Summary
Experienced Human Resources Coordinator with 25+ years of expertise in assisting HR teams with staffing, record-keeping, payroll, and employee benefits. Highly skilled in planning and organizing work to achieve goals and targeted results efficiently. Committed to continuous learning and development, expanding knowledge and gaining subject matter expertise in assigned HR discipline to excel in work activities and complete projects successfully.
Overview
27
27
years of professional experience
Work History
HR Payroll Specialist
FREEDOM MORTGAGE CORPORATION
01.2023 - 07.2024
- Bi-Weekly Off Cycle payroll processing via Workday for 300-3600 Employees
- Entering in On Demand Payments and Manual Adjustments via Workday
- Handle all LOA for Employee’s going on leave
- Review timesheets and attendance records via Workday and correct inaccuracies by separate list for Workday and Genysis.
- Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
- Streamlined payroll processes by implementing efficient data entry and organization techniques, resulting in reduced processing time.
- Run biweekly reports for payroll processing via Workday and audit all reports once pulled, reports include Missing tax elections, missing payment election, Workers on Leave, Paid PTO Payout, Excused Absence Plan, PTO over 40, Time off Results Summary, All Workers Time off, Workers with no time entry, Terminated PTO Payout
- Garnishment processing, enter garnishment and submit to OSV
- Timecard Correction is workday for Holiday, PTO, Parental Leave, Childbirth Leave, Bereavement
- Open incoming mail biweekly scan into system and email to correct department and payroll team member
- Oregon Meal Plan report, audit to determine meal breaks were taken on time within the State guidelines if not determine penalty and how much should be paid out if any
- CA Meal Plan report, audit to determine meal breaks were taken on time within the State guidelines if not determine penalty and how much should be paid out if any
- Employee Verification
- Analyze compensation-related data including wages and bonuses
- Answer employees’ questions about salaries and tax via SNOW tickets and Payroll Inbox
- Oversee payroll transactions (e.g
- Via e-banking) processing wire transactions
- Balance reconciliation
- Year End W-2 process
- Create and maintain SOP’s with team members to ensure that procedures and processes are consistent across the board.
- Promoted a positive workplace culture through active participation in company-wide initiatives aimed at fostering camaraderie among all employees.
- Collaborated with HR team members to establish clear communication channels regarding employee compensation changes and updates.
- Enhanced employee satisfaction with timely and accurate payroll disbursements through meticulous record-keeping and attention to detail.
- Continually sought opportunities for professional development by attending industry conferences, webinars, training courses, and networking events to stay abreast of emerging trends and best practices in the field of HR/payroll management.
- Implemented robust security protocols to protect sensitive employee information from potential breaches or misuse while still maintaining accessibility for authorized users.
- Ensured compliance with federal and state regulations by staying current on legislative changes affecting payroll practices and adjusting policies accordingly.
- Spearheaded the successful transition to a new HRIS system, ensuring seamless integration with existing payroll processes.
- Administered employee benefit programs, such as retirement plans and health insurance coverage elections, by working in tandem with the benefits administration team to ensure accurate deductions on paychecks.
- Coordinated cross-departmental collaboration efforts to address payroll-related matters, including overtime calculations, leave accruals, and expense reimbursements.
- Served as a trusted resource for managers seeking guidance on complex payroll issues or interpretation of relevant policies and procedures.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Optimized workflow efficiency within the department through strategic scheduling adjustments during peak processing periods.
- Managed payroll data entry and processing for 3600 employees to comply with predetermined company guidelines.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues via email, service now and Microsoft Teams calls and chats.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Assisted with recruitment and onboarding of new employees.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
DATA ANALYST
SOFTWORLD INC.
05.2021 - 10.2022
- Optimize and automate data collection methods
- Performed data collection from various sources
- Assisted in the design data systems and databases
- Maintain, monitor and address errors in data systems and databases
- Organize data into accessible formats
- Analyze and interpret relevant data, trends and patterns
- Prepare reports for leadership
- Build Domestic 25-50 loads from international shipments in TMS to be delivered all over the US daily
- Scheduled 150-300 appointments for loads delivery in One Network weekly
- Created and uploaded new rate addendums in JDA for new contracts from various carriers
- Active listening to understand the issue; Auditing data to locate the issue; Evaluating; Data collection
- Brainstorming with colleagues to come up with solutions to rectify issues
- Troubleshooting the potential risks and modelling their predictions to find the optimal result.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Payroll Specialist/HR ASSISTANT/VSR
Ryder
04.2012 - 02.2021
- Create Spreadsheets within excel to track trip sheets received to ensure all trips sheets were received and completed
- Strong Excel tracking, updating and spreadsheets.
- Enter trip sheets efficiently and accurately to ensure a smooth payroll process for all accounts
- Process payroll utilizing TMW for Ryder drivers for customers for multiple accounts
- Process billing utilizing TMW for Ryder customers for multiple accounts
- Process reports utilizing SRSS Report Server
- Maintain daily communication with locations to ensure all processes and documentation has been received to process payroll
- Create emergency check request, payroll adjustments and high gross back up forms as needed
- Upload all documents supporting payroll and billing to Share-point to keep updated
- Completed incoming request for employment verification
- Assisted Claim Processors with Pictures, supported documents needed to process claims
- Entered Claims, looked up information in SMO for vehicle repair history
- Self-motivated and able to prioritize, plan and meet multiple deadlines
- Assisted customers with billing issues and provided a resolution for every customer or provided case and follow-up information
- Researched and provided background on subject matter of meetings
- Answer drivers’ questions based upon the specific client's policies and procedures
- Answer driver phone calls promptly with minimal time away for desk
- Communicate with co-workers, team members, management, clients and others in a courteous and professional manner
- Work assigned Response plan tickets within the first 24 hours of assignment
- Update records in computer, i.e
- Name and address changes, salary information, job description etc.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Supported coordination of benefits open enrollment activities and process.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Checked references for potential candidates.
- Set up orientations and initial training for new employees.
- Conducted exit interviews with terminated employees.
- Created job descriptions on boards for vacant jobs.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
- Converted employee status from temporary to permanent.
- Monitored and analyzed employee satisfaction survey results.
- Assisted with creating employee handbooks and manuals.
- Aided staff with employee performance review paperwork and documentation.
HR Assistant Generalist
AMERICAN EXPRESS
10.2008 - 02.2012
- Provided day to day benefits administration services for office of 250 Employees
- Assisted employees with any claim issues
- Partnered with management to communicate HR policies, procedures, programs and laws
- Acted as end-to-end project team leader for multiple companywide processes: HR processes, Year End Reviews, Compliance Training, Security Awareness etc
- Assisted with the monitoring of the company wage and salary structure and the variable pay systems within the company including bonuses and raises
- Assisted with creating & distributing orientation packets and other mail-outs
- Managed highly confidential information and personal records, client and internal meetings, business and personal travel
- Coordinated training sessions, seminars for classes of 15-30 employees
- Screened resumes for all candidates and interview nonexempt and exempt when assigned candidates for employment
- Scheduled meetings, interviews, HR events and maintain agendas
- Keep up-to-date with the latest HR trends and best practices
- Prepared periodic reports for management, as necessary or requested.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Checked references for potential candidates.
HUMAN RESOURCES ASSISTANT
SPSS
06.2003 - 09.2008
- Assisted with the implementation of the performance management system that includes performance development plans and employee development programs
- Maintained employee training records and provided necessary education and materials to managers and employees including workshops, manuals, employee handbooks and standardize report
- Monitored and ordered all office supplies, pantry supplies and training supplies as necessary
- Prioritized, processed and distributed incoming mail via FedEx, UPS, D and USPS
- Generated all responses for HR inquiries (E.G. Policies, procedures, benefits and payroll)
- Conducted all New Hire orientation training sessions
- Complete E-Verification on New Hires as well as completed incoming request for employment verification
- Worked closely with Accounts Payable to ensure invoices were accurate, paid on time and charged to the correct cost center
- Payroll processing for 120 employees for the NY office
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported HR with talent acquisition by screening resumes, coordinating interviews, creating job postings and responding to onboarding inquiries.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
HR Executive Assistant
AMEX SERVICE NETWORK PARTNERS DIVISION
02.1997 - 06.2003
- Provided Executive Assistance to an SVP of Service Network Partners Division with team-members of 150 people worldwide
- Demonstrate a high level of administrative competence (high output, maintain confidentiality, sound decision making, effective & efficient)
- Coordinated all internal and external meeting logistics for staff meetings, bi-weekly meetings and team building events (e.g. Facilities, audio visual requirements, and food services)
- Acted as liaison between employees and senior leadership team, fostering open lines of communication for feedback loop improvements.
- Created customized onboarding materials for new hires, facilitating a smooth transition into company culture and expectations.
- Heavy calendar management for principles
- Coordinated all domestic and international travel arrangements to include air, hotel, ground transportation and visa and passport arrangements
- Generated, edit and proofread correspondence (e.g. memos, e-mails, letters, text presentations, status reports.)
- Managed on time monthly domestic and international corporate card expense reconciliation for SVP
- Coordinated weekly associate conference call with all associates in SNP to ensure that scheduling, travel and all other responsibilities were cohesive within SVP's office
- Ability to interact with all levels of upper management (EVP of SNP, Pres of Consumer Cards & President of Amex Cards)
- Trained and Supervised 2 Jr Admin Assistants during period of company expansion to ensure attention to detail and adherence to company property.
- Maintained accurate employee records, ensuring timely updates and adherence to data privacy standards.
- Managed sensitive employee relations issues effectively while maintaining strict confidentiality.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Human Resources Certification -
BROWN MACKIE COLLEGE
Skills
- Workday
- UKG
- Peoplesoft
- OSV
- Data Management
- Pivot Tables
- SharePoint
- ONE Network
- JDA
- TMS
- CARMS
- Ariba
- Sales Force
- TitleTec
- Kronos
- TimeKeeper
- Oracle
- MS Office
- Data Entry
- Task Prioritization
- Conflict Resolution
- Professionalism
- Employee Relations
- Payroll Processing
- Citrix
- TMW
- Accounts Receivable
- Invoicing
- Calendar Management
- Human Resources
- Performance Management
- Employee Orientation
- Benefits Administration
- Service Now
- Customer Service
- Garnishments
- Project Management
- ADP
- Spreadsheet Creation
- Data Reconciliation
- Research Support
Timeline
HR Payroll Specialist
FREEDOM MORTGAGE CORPORATION
01.2023 - 07.2024
DATA ANALYST
SOFTWORLD INC.
05.2021 - 10.2022
Payroll Specialist/HR ASSISTANT/VSR
Ryder
04.2012 - 02.2021
HR Assistant Generalist
AMERICAN EXPRESS
10.2008 - 02.2012
HUMAN RESOURCES ASSISTANT
SPSS
06.2003 - 09.2008
HR Executive Assistant
AMEX SERVICE NETWORK PARTNERS DIVISION
02.1997 - 06.2003
Human Resources Certification -
BROWN MACKIE COLLEGE