Kassandra Rodriguez
Intelogix
El Paso,TX
Summary
Dynamic Customer Service Representative with a proven track record at Intelogix, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in communication and problem-solving, I excel in high-pressure environments, consistently delivering results while collaborating with teams to implement best practices and improve service delivery.
Work History
Customer Service Representative
- Resolved customer inquiries through phone and email while maintaining professional service standards
- Documented call details and account updates accurately in CRM systems
- Explained billing, account, and service information clearly to support issue resolution
- De-escalated frustrated callers by identifying concerns and delivering calm responses
- Followed call scripts, quality guidelines, and compliance procedures consistently
- Adapted quickly to changing procedures, systems, and customer service priorities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma
Skills
Communication
Teamwork
Leadership
Problem solving
Adaptability
Critical Thinking
Working well under pressure
Accomplishments
I received an award for leadership and got a promotion within a six month period.
Timeline
Customer Service Representative
Intelogix
2023 - 2026Read More
Pebble Hills High School
High School Diploma
Read More