Kassandra Tyler
Reading,PA
Summary
Results-oriented professional with strong customer service and relationship-building skills. Experienced in optimizing sales strategies and fostering team collaboration to achieve business goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Reading, PA
10.2025 - Current
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and safety protocols.
- Implemented inventory management strategies, reducing waste through effective stock rotation.
- Analyzed sales data to optimize product placement and enhance promotional strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista
Starbucks
Reading, PA
12.2024 - Current
- Prepared and served high-quality beverages while maintaining cleanliness standards.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated espresso machines and coffee brewing equipment efficiently.
- Managed cash register transactions accurately, ensuring prompt service.
- Implemented process improvements to streamline beverage preparation workflows for increased efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Sales Associate
Express Clothing
Wyoming, PA
04.2023 - 10.2024
- Assisted customers with product selections, enhancing the overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and customer service.
- Maintained store presentation standards through effective merchandising strategies.
- Collaborated with team members to achieve daily sales goals and improve inventory management.
- Trained new associates on sales techniques and store procedures for operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Daycare Assistant
Headstart Daycare
Oley, PA
08.2023 - 05.2024
- Assisted in daily activities and learning sessions, fostering a nurturing environment for children.
- Supported classroom management by maintaining organization and ensuring safety protocols were followed.
- Engaged children in educational play, encouraging creativity and social interaction among peers.
- Collaborated with lead teachers to implement lesson plans and adapt materials for diverse learning needs.
- Assisted in potty training and toilet hygiene.
Crew Member
KFC Taco Bell
Reading, PA
07.2023 - 10.2023
- Provided excellent customer service by promptly addressing customer inquiries and concerns.
- Operated cash register, ensuring accurate transactions and handling multiple payment methods efficiently.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team members to prepare food orders quickly and accurately during peak hours.
Education
Bachelor of Science - Accounting
Arizona State University
Tempe, AZ07-2029
High School Diploma -
Exeter Township Senior Highschool
Reading, PA06-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Relationship building
- Documentation and reporting
Certification
I am certified in OSHA 10-Hour safety standards, hold American Red Cross certifications in CPR and First Aid, and am ServSafe-certified in food safety.
Timeline
Manager
McDonald's
10.2025 - Current
Barista
Starbucks
12.2024 - Current
Daycare Assistant
Headstart Daycare
08.2023 - 05.2024
Crew Member
KFC Taco Bell
07.2023 - 10.2023
Sales Associate
Express Clothing
04.2023 - 10.2024
Bachelor of Science - Accounting
Arizona State University
High School Diploma -
Exeter Township Senior Highschool