KASSANDRA A VENTURA
La Verne
Summary
Hello my name is Kassandra Ventura, I am a 20 year old bilingual young women. If you were to ask me why I believe I would be a great fit for this position I would say I am an honest people"s person. I have a big heart for others and care to hear about one another's mind. I would say I am a customer service leader with proven success at PLS Financial Services, enhancing satisfaction through effective complaint resolution and quality assurance promoted in only a few short months. I am skilled in team management and employee engagement, I foster a culture of continuous improvement while leveraging Microsoft Office expertise to streamline operations and boost efficiency. Committed to delivering exceptional service and building lasting client relationships every day with everyone. I enjoy to help others and give advice any way I can, those who know me may even tell you I am genuinely wise for my age. I may be young yes, but I love to go above and beyond in every aspect I can.
Overview
4
4
years of professional experience
Work History
Customer Service Shift Supervisor
PLS Financial Services
10.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Established strong relationships with clients by providing exceptional service tailored to their unique needs and preferences.
- Implemented quality assurance measures to monitor customer interactions, promoting consistent service excellence across the team.
- Fostered a culture of continuous learning amongst employees by providing access to ongoing development opportunities such as workshops or courses relevant to their roles.
- Streamlined workflows and improved operational efficiency through regular process evaluations and adjustments.
- Collaborated with other supervisors to coordinate staffing needs across multiple shifts, optimizing resource allocation and minimizing downtime.
- Managed team of customer service representatives, ensuring efficient shift operations and high-quality service.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Shift Manager
Carl's Jr
03.2024 - 10.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Communicated with health inspectors during inspections and resolved issues found.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
- Fostered culture of teamwork, leading by example and encouraging open communication.
- Coordinated with kitchen staff to streamline order preparation, enhancing food delivery speed.
Volleyball Camp Counselor
Cal Sports Academy
06.2024 - 09.2024
- Strengthened camper relationships through regular communication and active engagement during downtime periods.
- Enhanced camper skill development by implementing engaging and dynamic volleyball drills.
- Aided in the establishment of clear expectations for behavior, fostering an atmosphere conducive to learning and growth.
- Assessed skills periodically throughout the camp duration, allowing for targeted coaching adjustments based on player progression.
- Ensured proper equipment usage during drills, minimizing the risk of injury for all involved parties.
- Ensured camper safety during physical activities by adhering to established guidelines and protocols.
- Contributed to a positive camp environment with proactive conflict resolution strategies among campers.
- Supported administrative tasks such as registration processing, equipment inventory management, and facility maintenance coordination.
- Assisted in the organization of camp activities, resulting in a streamlined daily schedule for participants.
- Boosted parental confidence by maintaining open lines of communication regarding camper progress and wellbeing.
Shift Supervisor
Fatburger & Buffalo Express
05.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Monitored employee food handling, safety and uniform requirements.
Education
High School Diploma -
Options For Youth
3130 Colorado Blvd Pasadena Ca 9110703-2025
Skills
- Patience and composure
- Motivation and encouragement
- Team management
- Customer-focused mindset
- Innovation and creativity
- Workforce management
- Fluent in multiple languages
- Employee engagement
- Strong leadership
- Microsoft office expertise
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking and organization
Timeline
Customer Service Shift Supervisor
PLS Financial Services
10.2024 - Current
Volleyball Camp Counselor
Cal Sports Academy
06.2024 - 09.2024
Shift Manager
Carl's Jr
03.2024 - 10.2024
Shift Supervisor
Fatburger & Buffalo Express
05.2023 - 02.2024
High School Diploma -
Options For Youth
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