Kassandra Naomi Zuniga
Great American Cookies
Desoto,TX
1
Certification
18
years of professional experience
- Management experience 15+ years
- Retail customer service 10+ years
- Pharmacy Technician with nine years of retail pharmacy experience.
Work History
Sales General Manager
2 Years 11 Months- Oversaw inventory management, minimizing stockouts while reducing carrying costs associated with excess inventory levels.
- Assisted in decorating cakes and baking various goods. Supported preparation of cake designs according to client specifications. Prepared and baked a variety of cakes for special occasions.
- Opening closing functions
- Conducted comprehensive training sessions to ensure new members are equipped with essential knowledge and competencies.
- Assisted in onboarding new employees and facilitated offboarding processes. Supported team members during employee transition stages. Aided in the hiring process by coordinating interviews and candidate evaluations.
- Assisted in processing cash transactions efficiently. Supported daily cash reconciliation tasks. Handled cash deposits and withdrawals accurately.
- Inventory orders for the store needs
- Organized and executed event setups.
Store Manager
5 Years 5 Months- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Updated store pricing, signage and merchandising based on current promotions.
- Processed shipments and maintained stock shelf organization.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Counted cash drawers and made bank deposits.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Analyzed marketing information and translated into strategic plans for establishment.
Assistant Store Manager
2 Years 6 Months- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Pharmacy Technician
1 Year 6 Months- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Merchandised related products to drive pharmacy department sales.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
Lead Technician/Store Manager
3 Years 11 Months- Dispense medications on receiving prescriptions from customers and doctors.
- Organize the work area and arrange medications appropriately
- Respond to phone calls by doctors, medicine dealers and customers
- Package and label the prescriptions while giving them to the customers
- Mix medications or create compounds as suggested in the prescriptions
- Take up payments for medications and process insurance claims if applicable.
- Entered new patient profiles and prescriptions into medication input software system.
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
- Communicated with all customers and staff in a pleasant and professional manner.
Health Technician
5 Years 2 Months- Disposed of potentially hazardous biological material and contaminated supplies.
- Educated patients on following physicians' instructions following discharge.
- Recorded patient vital signs, documenting all information into medical charts.
- Maintained confidential documentation of patient information to stay compliant with federal regulations.
Assistant Manager
1 Year 11 Months- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for 15 -members of the team.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
Education
CPhT - Pharmacy
High School Diploma
Skills
Excellent telephone ethics
Inventory management
Efficient and accurate
Strong decision-making ability
Abbreviations comprehension
Exceptional patient care and interaction
Store operations oversight
Process improvements
Employee supervision and motivation
Store opening and closing procedures
Employee training
Administrative support
Shift checklists
Accurate cash handling
Staff training and development
Retail inventory management
Flexible schedule
Customer service
Team-oriented
Reliable
Certification
Texas State Board of Pharmacy Certified
PTCB Certified
Managers food handlers
Volunteer services
- Red Cross 2008 hurricane volunteer
- YMCA coach
- Assistant living for the elder would visit and read to them
- SA food bank at churches
Timeline
Sales General Manager
Great American Cookies
09.2023 - CurrentRead More
Store Manager
Mrs.Fields
11.2017 - 04.2023Read More
Assistant Store Manager
See’s Candies
11.2016 - 05.2019Read More
Pharmacy Technician
Tom Thumb
08.2016 - 02.2018Read More
Lead Technician/Store Manager
Super Drug Mart Pharmacy #5
03.2011 - 02.2015Read More
Assistant Manager
Wingstop
06.2009 - 05.2011Read More
Health Technician
HFIT
06.2008 - 08.2013Read More
East Central High School
High School Diploma
Read More
Southern Career Institute
CPhT from Pharmacy
Read More