Kassee Hunter
Powers,OR
Summary
Dynamic Personal Lines Account Manager with a proven track record at Risk Strategies Company, excelling in client retention and policy management. Recognized for enhancing service quality through exceptional customer service and attention to detail, leading to consistently exceeding performance metrics. Strong communicator and relationship builder, adept at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Risk Strategies Company
06.2023 - Current
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
Personal Lines Account Manager
Bisnett Insurance
03.2019 - 06.2023
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Led training sessions for new hires, contributing to the development of skilled personal lines account managers within the company.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Facilitated smooth transitions during times of company growth or restructuring by adapting quickly to new systems and processes while maintaining high-quality service standards.
Respiratory Therapist Supervisor
Parkway Medical Supply
08.2010 - 08.2016
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Maintained a safe and clean working environment by adhering to infection control policies and procedures.
- Actively participated in Home Medical committees advocating for improvements in respiratory care services.
- Optimized resource utilization, managing equipment inventory and maintenance schedules for maximum availability.
- Reviewed medical records for accuracy, ensuring proper documentation, and correct equipment setup.
Education
Associate of Applied Science - Respiratory Therapy
Oregon Institute Of Technology
Klamath Falls, OR06-2007
Skills
- Policy management
- Client retention
- Document accuracy
- Customer service
- Relationship building
- Insurance products
- Teamwork
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
- Licensed Insurance Agent/Broker - Oregon Department of Insurance.
Timeline
Personal Lines Account Manager
Risk Strategies Company
06.2023 - Current
Personal Lines Account Manager
Bisnett Insurance
03.2019 - 06.2023
Respiratory Therapist Supervisor
Parkway Medical Supply
08.2010 - 08.2016
Associate of Applied Science - Respiratory Therapy
Oregon Institute Of Technology
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