Kassi Nuckoles
Stuarts Draft,VA
Summary
Driven and adaptable professional with over 10 years of experience across fast-paced, customer-focused industries. Proven ability to lead, coach, and develop high-performing teams while delivering strong results in customer retention and operational performance.
Entrepreneurial background as a small business owner, with hands-on experience in building and growing an online boutique, strengthening skills in problem-solving, customer engagement, and creative strategy.
Known for a strong work ethic, self-motivation, and the ability to collaborate effectively while also working independently. Passionate about continuous growth, achieving goals efficiently, and helping others reach their full potential.
Overview
9
9
years of professional experience
Work History
Team Lead (Interim)
ADT LLC
09.2025 - Current
- Led team in implementing process improvements to enhance operational efficiency.
- Coordinated cross-functional collaboration to streamline project workflows and communication.
- Analyzed performance metrics to identify areas for operational enhancement and training needs.
- Developed training materials and conducted workshops to elevate team competency levels.
- Facilitated regular team meetings to promote transparency and address challenges proactively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Owner/Operator
T.K. Crafts Boutique LLC
Stuarts Draft, VA
01.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retention and Customer Service Representative
ADT LLC
05.2025 - 09.2025
- Resolved customer inquiries through multi-channel communication, enhancing customer satisfaction and retention.
- Guided customers in using ADT security systems, ensuring optimal understanding and functionality.
- Trained new staff on customer service protocols and system usage, fostering a knowledgeable workforce.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Customer Technical Support
ADT LLC
09.2024 - 05.2025
- Developed strong product knowledge for ADT Plus, command and pulse systems to provide informed recommendations based on individual customer needs.
- Improved customer satisfaction by providing timely and effective technical support to a diverse client base.
- Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
- Managed high-volume call support, ensuring timely and accurate responses to customer needs.
- Installed, configured and maintained equipment functionality and software applications.
Warehouse Associate
Target DC-0560
Stuarts Draft, VA
01.2024 - 09.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise. Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Consistently lifted materials weighing as much as 50 pounds.
Shift Supervisor
Staunton Augusta YMCA
Staunton, VA
01.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities. Completed opening and closing procedures.
- Responded to and resolved customer questions and concerns. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
Managing Partner
The Havoc House
Waynesboro, VA
02.2021 - 01.2022
- Manage day to day operations, coordinate events with other local businesses, scheduling responsibilities, facility management, train new team members
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
High School Diploma -
James River High School
Buchanan, VA06.2014
CNA License - Nursing
Botetourt Technical Education Center
Buchanan, VA05.2014
Skills
- Strong Work Ethic
- Leadership Qualities
- Teamwork
- Driven By Success
- Problem Solving
- People Oriented
- Creative
- Enthusiastic
- Competitive
- Self Motivated
Timeline
Team Lead (Interim)
ADT LLC
09.2025 - Current
Retention and Customer Service Representative
ADT LLC
05.2025 - 09.2025
Customer Technical Support
ADT LLC
09.2024 - 05.2025
Warehouse Associate
Target DC-0560
01.2024 - 09.2024
Shift Supervisor
Staunton Augusta YMCA
01.2023 - 01.2024
Managing Partner
The Havoc House
02.2021 - 01.2022
Owner/Operator
T.K. Crafts Boutique LLC
01.2017 - Current
CNA License - Nursing
Botetourt Technical Education Center
High School Diploma -
James River High School