Kassia Diomande

Daily we Cater flights to planes. The company catering exstends to international and domestic flights daily. My route consists of traveling to JFK airport and back if I have to strip an arrival flight and prepare it for the departure flight within 6 hours. My position consists of memorizing each plane flight's layout as well as sets. Currently working with a contract for American Airlines.DOT pre-trip and post-trip is conducted daily. I also train other employee CDL Drivers while working in the field and at the company warehouse.

• Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
• Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
• Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.

As a Dispatcher coordinator I supervised 80 drivers that are certified flaggers. I worked with brokers to negotiate cost and pricing for each person the company provided as an escort driver. Services were provided in all states. All safety classes were scheduled by me. All drivers reports to the Dispatcher they were assigned too daily.

• Monitored vehicle locations using GPS tracking systems for real-time updates.
• Coordinated transportation schedules to optimize delivery routes and minimize delays.

Drove at night for the United States Postal Service in North Carolina. Hauled mail from county to county. DOT- pre-Trip and post-trip,daily logs. Long haul 53’ semi-trailer about 20-30 miles per shift. Drop and hook if needed,touch freight position.

• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated strong organizational a
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.

As an Inventory Manager at Lowes Foods occupied many roles in this position. I managed the entire store merchandise and handled vendor logs on a daily basis. Open and close store. My responsibilities were to check in all vendors, engage with new company partners who have interest. Maintain future sales prices, daily batching, vendor checkins, receiving,store sales,audits,payroll,out of stock management, and sale management. I managed and supervised 16 employees.

• Maintained sufficient inventory levels to meet customer demands at all times.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Managed inventory levels to ensure product availability and minimize stock discrepancies.

• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

Quality Assurance Package Handler for Analyst Data. The insurance the zipcode, address and weight matched the shipment to insure the packages were coordinated to the correct area. That included irregular international ,air packages,and damage. Data reports and scans are reported to operations by the Sort Management team daily.

As you know, Peak Season is the heaviest time of the year. Making sure you hit the goal in a timely fashion is truly important. I have accomplished these plans throughout the Season as followed;

Developed new quality standards for better quality performance and reliability in the sort planings . Established good working relationships within the company and

Trained new employees on operations procedures.

Spearhead an employee engagement program that revamped an entire training program for a facility that had over 1000 package handlers, resulting in a 260% decrease in annual employee turnover. Implemented a new safety program that resulted in the best annual injury frequency in over 10 years of the facility's existence.

Integrated marketing and sales strategies with business development and operational leadership plans. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

.workflow and accuracy in package handling.

• Trained and mentored team members on best sorting practices and safety protocols.
• Implemented process improvements that enhanced operational efficiency and reduced errors.
• Coordinated daily sorting schedules to optimize resource allocation and meet deadlines.
• Implemented regular performance evaluations for staff members, providing constructive feedback and opportunities for professional growth.
• Established safety protocols for the sorting facility, reducing workplace accidents and promoting a safe work environment.

Technology Professional with extensive background in Systems and Networking International project management experience;

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information

Politely assisted customers in person and via telephone.

Created a safety first environment which resulted in zero injuries during my employment at the facility. Provided an elevated customer experience to generate a loyal clientele

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Developed reputation as an efficient service provider with high level of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Verified and updated account information in the company computer system.

Executed data verification to ensure expedient error detection.

Updated departmental standard operating procedures and database to accurately reflect current practices.

Able to liaison between technical and non-technical persons

• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.