Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kassia Sorola

Houston,TX

Summary

Energetic swim instructor with experience in teaching swimmers of all levels and ages. Capable of providing a fun and enjoyable learning environment, who is enthusiastic in helping students reach their goals. Well versed in customer service skills to provide a great customer experience, along with safety and maintenance skills from lifeguard experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Swim Instructor

Houston Swim Club
03.2018 - Current
  • Taught fulfilling swim instruction to students varying in ages and skill levels- including children staring as young as 6 months old to lessons for adults.
  • Improved swimmer confidence by providing consistent positive reinforcement, fun activities and constructive feedback on technique.
  • Maintained CPR and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach and improve swimming skills.
  • Provided parents with feedback and progress of their child's performance.
  • Mentored and trained new swim instructors on company curriculum, different teaching styles, and tips to provide a productive and effective lesson.
  • Continually refined teaching techniques by attending company meetings and workshops, and incorporating new strategies into lesson planning.

Lifeguard

Houston Swim Club
03.2018 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Contributed to swimming pool and surrounding area cleanliness including routine water test in order to ensure optimal swimming conditions before and after shifts.
  • Trained fellow lifeguards on responsibilities, procedures, and company policies.

Customer Care Representative

Houston Swim Club
03.2018 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided servies and information to Spanish-speaking only customers.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to facilities cleanliness and restock of company merchandise.

Volunteer

Fit Houston
04.2024 - 05.2024
  • Used strong interpersonal communication skills to convey information to others.
  • Participated in several community walks in the Third Ward and Spring Branch area to promote physical activity.
  • Communicated with staff members to stay informed about volunteer opportunities and events.


Education

Bachelor of Arts - Communication Disorders And Sciences

University of Houston
Houston, TX
05.2024

High School Diploma -

Mayde Creek High School
Houston, TX
05.2019

Skills

Bilingual- Spanish

Experience working with both children and adults- including children with special needs

Certification

  • CPR Certified
  • Lifeguard Certified

Languages

Spanish
Native or Bilingual

Timeline

Volunteer

Fit Houston
04.2024 - 05.2024

Swim Instructor

Houston Swim Club
03.2018 - Current

Lifeguard

Houston Swim Club
03.2018 - Current

Customer Care Representative

Houston Swim Club
03.2018 - Current

Bachelor of Arts - Communication Disorders And Sciences

University of Houston

High School Diploma -

Mayde Creek High School

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Kassia Sorola