Kassidee Foster
Ogden,UT
Summary
Very quick learner; able to understand new concepts and tasks in a short amount of time. Extensive customer service, communication, and problem-solving skills. Highly motivated with strong work ethic; Able to prioritize tasks and meet deadlines. Experience in insurance claim handling. Self-motivated and independent but also works very well in groups. Very devoted to responsibilities and tasks given. Proficient in Microsoft Office Suite and various presentation software.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounts Receivable Collections Supervisor
Becklar LLC
11.2022 - 09.2025
- Led collections team to achieve operational targets through effective strategy implementation.
- Developed training programs to enhance staff performance and improve customer interactions.
- Analyzed collection processes, identifying areas for efficiency improvements and cost reductions.
- Managed escalated accounts, ensuring resolution while maintaining customer relationships.
- Performed other Accounts Receivable tasks as assigned.
- Responsible for handling the daily check deposits as well as recording the daily wires received.
- Respond to customer and dealer issues and complaints in a timely and effective manner via phone call and email.
AR Specialist
Icon Glass
02.2021 - 11.2022
- Process and manage insurance work orders through various auto insurance providers.
- Identify and collect on outstanding or past-due work orders to ensure timely payment.
- Review, track, and follow up on reports requiring resolution to maintain accurate and up-to-date records
Maintenance Agent/Service Advisor
Warner Fleet Services/Premier Truck Group
08.2016 - 02.2021
- Take incoming calls regarding broke-down semis and maintenance requests.
- Locate repair vendors, dispatch repairs and schedule maintenance as asked.
- Correspond to emails as needed with fleet managers and follow-up on repairs until completion on units that are in the shop.
- Build relationships with vendors and fleet managers, as necessary.
- Write up repairs as needed as drivers or fleet managers check their trucks into the dealership
- Prepare and call for approval on estimates for repairs needed
- Verify warranty and compare repairs needed to see if they will be customer pay or paid through warranty
Recruiting Assistant/Licensing Coordinator
Teleperformance
12.2015 - 06.2016
- Take incoming calls and direct to the correct person.
- Process and ensure the licensing of agents who passed the Utah Property and Casualty Exam.
- Receive and distribute expense checks to the proper person or assistant.
- Help schedule and perform interviews
- Correspond with upper management the status of licenses for Property and Casualty.
Customer Service Representative/Deposits
Cogent Works
05.2014 - 12.2015
- Receive and sort through the daily mail received.
- Separate the checks into the proper business
- Enter the information for each check in a spreadsheet. Deposit over $500,000 in checks each day.
- Work with the accounting department on any discrepancy that is brought to attention
Bankcard CSR
Zion’s Bank Corporation
08.2013 - 05.2014
- Take inbound calls from customers in regards to debit and credit cards.
- Submit disputes on card fraud and verify the issuance of the refunds needed. Help customers understand their statements and make sure that the information is correct.
- Place travel notifications on cards that are going to be traveling outside of their state of residency. Work with the card fraud department for larger issues that I could not resolve.
- Help customers understand the benefits of credit cards offered and get them to the correct department for an application
Education
High School Diploma -
Tooele High School
01.2011
Skills
- Team supervision
- Staff training
- Active listening
- Relationship building
- Outbound calling
- Account reconciliation
- Payment acceptance
- Payment posting
- Teamwork
- Effective communication
- Verbal and written communication
- Customer service
Certification
- Dental Assisting Certification
- Heimlich Maneuver Certification
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Accounts Receivable Collections Supervisor
Becklar LLC
11.2022 - 09.2025
AR Specialist
Icon Glass
02.2021 - 11.2022
Maintenance Agent/Service Advisor
Warner Fleet Services/Premier Truck Group
08.2016 - 02.2021
Recruiting Assistant/Licensing Coordinator
Teleperformance
12.2015 - 06.2016
Customer Service Representative/Deposits
Cogent Works
05.2014 - 12.2015
Bankcard CSR
Zion’s Bank Corporation
08.2013 - 05.2014
High School Diploma -
Tooele High School