Kassidy Arick
Buda,Texas
Summary
Versatile and results-driven professional with a strong background in customer service, financial account management, team leadership, and operational development. Proven ability to lead cross-functional teams, build customer-focused programs from the ground up, and streamline internal processes for greater efficiency. Experienced in managing high-volume client accounts, training staff, and enhancing organizational performance through strategic planning and communication. Adept at supporting both client-facing and internal business functions across diverse industries.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Champions Westlake
06.2022 - Current
- Led all customer relations initiatives to ensure consistent satisfaction and retention across a diverse client base.
- Resolved escalated issues with professionalism and efficiency, maintaining a high standard of service.
Head Coach & Team Director
Champions Westlake
05.2022 - Current
- Built a successful athletic program from the ground up, overseeing curriculum development, staff hiring, and strategic planning.
- Directed and mentored a team of coaches and staff, providing ongoing training and leadership development.
- Designed and implemented training programs that improved team performance and fostered athlete growth.
Team Accounts Manager
Champions Westlake
03.2019 - Current
- Managed financial accounts for 150+ team athletes, ensuring accuracy in billing, timely invoicing, and effective client communication.
- Streamlined internal account systems for improved efficiency and transparency.
Marketing and Sales Associate / Office Manager
Hawkeye Communications
05.2018 - 06.2019
- Developed and qualified business leads through research, client engagement, and outreach.
- Managed customer accounts, addressing needs and ensuring a seamless service experience.
- Supported discovery and implementation of new marketing strategies and tools.
Program Director and Office Associate
Westwood Gymnastics and Dance
05.2015 - 05.2019
- Successfully led a youth gymnastics education program, overseeing day-to-day operations and ensuring high-quality instruction and safety standards.
- Managed and trained a team of instructors, fostering professional development and maintaining program consistency.
- Served as a primary point of contact for client relations, handling account inquiries, registrations, and financial processing with accuracy and care.
- Collaborated with senior leadership to implement new curriculum strategies and improve program offerings.
Education
No Degree - Business Management
Houston Community College
Stafford, TXHigh School Diploma -
Dulles High School
Sugar Land, TX05-2014
Skills
- Client relations and retention
- Account management
- Problem-solving
- Microsoft outlook, word, and Excel
- Leadership and workforce development
- Excellent interpersonal communications
Timeline
Customer Service Manager
Champions Westlake
06.2022 - Current
Head Coach & Team Director
Champions Westlake
05.2022 - Current
Team Accounts Manager
Champions Westlake
03.2019 - Current
Marketing and Sales Associate / Office Manager
Hawkeye Communications
05.2018 - 06.2019
Program Director and Office Associate
Westwood Gymnastics and Dance
05.2015 - 05.2019
No Degree - Business Management
Houston Community College
High School Diploma -
Dulles High School
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