Kassidy Barnes

Business Development

• Travel to different communities creating relationships with non-profits and businesses in the community
• Hosted and sponsored events while cross-selling accounts that specifically met the needs of the consumer
• Continued to foster relationships with partners and non-profits
• Successfully rebranded East Idaho Credit Union to Frontier Credit Union

Demand Generation

• Lead Demand Generations efforts in the digital space, continuously working on new projects to generate sales.

Sales Operations

• Oversee operations of Relationship Development Officers. I actively coach and motivate representatives while also mentoring and optimizing sales performance to ensure we not only meet but exceed our goals.

• Spoke with members about different loan programs that the credit union and our third party offered
• Found best loan program that fit members financial needs
• Worked with members through entire loan process
• Created relationships with local realtors and title companies to work together
• Continued relationships with member after loan process was over to build rapport.

• Documented and scoped actions taken to resolve issues after service calls
• Dealer Relations – Kept good relationships with all staff at the dealer and continued those relationships after I pursued another career
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
• Contributed to business growth by confirming customer satisfaction with service and quality
• Recommended additional, useful services to customers, which helped to increase overall sales
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
• Achieved top satisfaction, retention, and referral rankings consistently
• Contacted customers about potential service upgrades, new services, and account changes