KASSIDY DUGAN
Jackson
Summary
Detail-oriented, optimistic, and enthusiastic employee dedicated to exceeding expectations and consistently adding value to the team. With over 4 years of customer service experience, I have a deep understanding of not only how important it is to prioritize guests, but also how to excel at doing such. With an extensive desire for continuous growth, I constantly seek opportunities to enhance my skills and knowledge. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, I’m ready to tackle new challenges and become an asset to any team.
Overview
4
4
years of professional experience
Work History
Server
Rafferty’s Restaurant and Bar
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Miller’s Ale House
02.2024 - 11.2024
- Implement creative marketing strategies to promote sales.
- Worked with POS system to place orders, and manage bills.
- Create positive, memorable connections with customers to make them want to return.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and provided excellent service to customers.
- Prioritize company and customer needs over all else, making certain to accommodate to any possible requests to ensure satisfaction.
- Have complete knowledge over company policies and all menu items.
Server
Cheddar's Scratch Kitchen
10.2023 - 01.2024
- Provide great customer service, following high-standard structure from a corporation.
- Work to make guest experiences memorable and worthwhile, making sure customers are always welcomed and happy throughout their experience.
Server/Take-Out
Flanigan's Seafood Bar and Grill
04.2021 - 10.2023
- Work hard to ensure guest satisfaction and be knowledgeable about the menu to answer any questions, at any time.
- Work as a teammate to make sure all guests in all parts of the dining room are happy, and work quickly to solve any problems that may arise.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Skills
- Communication
- Customer Service
- Sales
- Guest Satisfaction
Timeline
Server
Rafferty’s Restaurant and Bar
11.2024 - Current
Server
Miller’s Ale House
02.2024 - 11.2024
Server
Cheddar's Scratch Kitchen
10.2023 - 01.2024
Server/Take-Out
Flanigan's Seafood Bar and Grill
04.2021 - 10.2023
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