Kassidy Rockwell
Pleasant Grove,Utah
Summary
Dedicated and adaptable young professional with a proactive attitude and the ability to learn quickly. Customer-focused, with a passion for delivering exceptional service. Eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Great Clips
Riverton, UT
04.2024 - 02.2025
- Delivered exceptional hair styling services, fostering customer satisfaction and repeat business.
- Demonstrated expertise in precision cuts, layering, and texturizing techniques.
- Cultivated strong client relationships through effective communication and attentive service.
Customer Service Specialist
Baltic Born
Lehi, UT
06.2023 - 04.2024
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability.
- Managed challenging interactions with upset customers by maintaining composure and actively listening to concerns before providing solutions.
Cosmetologist
Great Clips
Cedar City, UT
01.2022 - 05.2023
- Delivered exceptional hairstyling services, securing high client satisfaction and repeat business.
- Cultivated strong client relationships through personalized attention and active listening.
- Provided outstanding customer service to enhance client experiences and retention.
Head Baker/Manager/Social Media Manager
Palette Bakery
Cedar City, UT
03.2022 - 11.2022
- Managed inventory levels to minimize waste while ensuring all necessary ingredients and supplies were readily available for daily operations.
- Performed quality control checks on finished products to maintain consistent taste, texture, appearance, and freshness.
- Managed social media accounts, including content creation, scheduling, and monitoring of posts.
- Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships.
Part Time Manager/First Assistant Manager
Maurices
Harrisville, UT
11.2020 - 12.2021
- Managed daily store operations, including opening and closing procedures, cash handling, and inventory oversight.
- Monitored key performance indicators (KPIs) to identify improvement opportunities in sales conversion rates and customer satisfaction scores.
Cosmetologist
AVE Salon
Ogden, UT
08.2019 - 07.2020
- Provided haircuts and styling services to diverse clientele at a busy salon.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Education
Bachelor of Science - Business Management
Southern Utah University
Cedar City, UT08-2025
Cosmetology License -
Paul Mitchell the School
Costa Mesa, CA11.2018
Skills
- Customer Service
- Conflict Resolution
- Effective Communication Skills
- Leadership Development
- Product Knowledge
- Problem Solving
- Quality Assurance
- Relationship Building
- Service Excellence
- Strong Work Ethic
- Team Leadership
- Time Management
Timeline
Cosmetologist
Great Clips
04.2024 - 02.2025
Customer Service Specialist
Baltic Born
06.2023 - 04.2024
Head Baker/Manager/Social Media Manager
Palette Bakery
03.2022 - 11.2022
Cosmetologist
Great Clips
01.2022 - 05.2023
Part Time Manager/First Assistant Manager
Maurices
11.2020 - 12.2021
Cosmetologist
AVE Salon
08.2019 - 07.2020
Bachelor of Science - Business Management
Southern Utah University
Cosmetology License -
Paul Mitchell the School
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