Kassidy Williams
SpiritJets
O'Fallon
11
years of professional experience
Client-focused operations professional with 9+ years of combined aviation operations, customer service, sales support, and leadership experience. Experienced in managing high-touch client relationships, coordinating complex services from request through completion, supporting sales opportunities, resolving customer issues, and partnering with internal teams and vendors. Brings strong follow-through, polished communication, attention to detail, and the ability to build trust in fast-moving service environments.
Work History
Flight Coordinator
1 Year 9 Months- Manage private charter client requests from initial inquiry through trip completion, coordinating details and maintaining responsive communication throughout the customer journey.
- Supported charter sales by coordinating aircraft availability, pricing, trip inquiries, and booking opportunities, enabling clients to identify effective travel solutions.
- Build client relationships through high-touch service, proactive follow-up, personalized communication, and rapid resolution of trip changes or concerns.
- Balance customer needs with aircraft availability, operational requirements, safety considerations, and changing schedules.
- Partnered with brokers, clients, flight crews, operators, vendors, and internal teams to ensure aligned expectations and successful execution of multiple active trips.
- Balanced customer needs with aircraft availability and operational requirements.
- Maintained accurate trip documentation and ensured detailed follow-through in fast-paced, service-driven environment.
Flight Coordinator Specialist
5 Years 4 Months- Coordinated time-sensitive flight activities for Part 91 and Part 135 operations, ensuring seamless communication with pilots and operational stakeholders.
- Monitored aircraft activity and maintained accurate passenger, cargo, and operational documentation.
- Interpreted METARs and company weather minimums to assess risks and effectively escalated concerns.
- Resolved operational issues quickly while maintaining service standards, accuracy, and compliance.
- Managed multiple priorities in high-pressure environment, delivering clear status updates to all stakeholders.
Manager
3 Years 5 Months- Managed daily operations and customer-service performance, leading and training employees to enhance service quality.
- Supported hiring and onboarding processes, facilitating employee development and scheduling to build a skilled team.
- Resolved customer and employee concerns, upholding company standards and fostering positive relationships.
- Supported hiring, interviewing, reference checks, onboarding, scheduling, and employee development.
- Resolved customer and employee concerns while maintaining company standards and positive relationships.
Education
Diploma
CPR Certified
Skills
Account Coordination
Client Relationship Management
Client success
Customer Success
Customer Retention
Issue Resolution
Scheduling & Logistics
Sales Support
Vendor Management
Cross-Functional Communication
Client Engagement Strategies
VIP/Concierge Service
Timeline
Flight Coordinator
SpiritJets
11.2024 - CurrentRead More
Flight Coordinator Specialist
Air Evac Lifeteam
09.2018 - 01.2024Read More
Manager
Arby's Restaurant
07.2015 - 12.2018Read More
Timberland High School
Diploma
Read More