Kassie Arn
Newark,OH
Summary
Proven Operations Supervisor with a track record of enhancing operational efficiency and reducing labor costs at Fed Ex Ground. Skilled in Operations Management and Staff Supervision, adept at analyzing performance metrics, resolving issues, and leading teams to exceed performance evaluations. Achieved a high average in employee development and safety oversight, demonstrating a commitment to excellence and results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Fed Ex Ground
09.2021 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Analyzed department metrics and performance and reported findings to management.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Front Desk Receptionist
Quality Inn
03.2021 - 09.2021
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Pharmacy Technician Certificate - Pharmacy
Heritage College - Denver
Columbus, OH06.2012
High School Diploma -
Newark High School
Newark, OH06.2002
Skills
- Operations Management
- Safety oversight
- Staff Supervision
- Engineering
- Management
- Delegation
- Human Resources
- Team Training
- Employee Development
- Warehouse Operations
- Scheduling Coordination
Certification
CPR/AED Certification
Tugger Certification
Timeline
Operations Supervisor
Fed Ex Ground
09.2021 - Current
Front Desk Receptionist
Quality Inn
03.2021 - 09.2021
Pharmacy Technician Certificate - Pharmacy
Heritage College - Denver
High School Diploma -
Newark High School
Similar Profiles
Katlyn BaldwinKatlyn Baldwin
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
RUSTY FULGENCERUSTY FULGENCE
Franchise Operations Manager at Fed Ex GroundFranchise Operations Manager at Fed Ex Ground
Gabriel BediaGabriel Bedia
Tugger Driver at Fed Ex GroundTugger Driver at Fed Ex Ground
Candace FletcherCandace Fletcher
Delivery Driver at Fed Ex GroundDelivery Driver at Fed Ex Ground
Wesley ClineWesley Cline
Bulk Order Filler at Ace HardwareBulk Order Filler at Ace Hardware