Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassie Barrera

Donna,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

ContactPoint 360
Pharr, Texas
07.2024 - Current
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Adhered to company initiatives and achieved established goals.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Engaged customers in friendly, professional dialogue to determine needs.

Assistant Manager

Stripes Convenience Store
Weslaco, Texas
10.2022 - 03.2023
  • Proposed or approved modifications to project plans.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.

Customer Service Representative

Atento
Pharr, Texas
02.2021 - 08.2021
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Responded to customer inquiries and problems to promote great service.

Customer Service Representative

Teleperformance
Edinburg, Texas
02.2019 - 04.2021
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collaborated with customers to explain services available and answer questions about technical issues.
  • Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.

Education

High School Diploma -

Donna High School
Donna, TX
05-2016

Skills

  • Service upselling
  • Research
  • Task prioritization
  • Live chat support
  • Adaptability and flexibility
  • Order processing
  • Inbound and outbound calling

Timeline

Customer Service Representative

ContactPoint 360
07.2024 - Current

Assistant Manager

Stripes Convenience Store
10.2022 - 03.2023

Customer Service Representative

Atento
02.2021 - 08.2021

Customer Service Representative

Teleperformance
02.2019 - 04.2021

High School Diploma -

Donna High School
Kassie Barrera