Kassie Conklin
Amarillo,TX
Summary
Hard-working, multi-tasking Assistant with outstanding telephone, scheduling and documentation skills. Customer service professional dedicated to effective team management and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Opthomolgy Tech
Coulter Drive Optical
1900 S Coulter Amarillo, Tx 79109
05.2015 - Current
- Examined eyes using optical instruments and pharmaceutical agents.
- Educated patients about proper contact lens care, visual hygiene and safety.
- Assist patients with testing
- Schedule appointments
Customer Service Manager
Affiliated Foods
1401 W Farmers Ave. Amarillo, Tx 79118
.1 -1 - 05.2015
- Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Managed work flow to exceed quality service goals.
- Maintained accurate records of past due customer account activity.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Solved unresolved customer issues.
- Trained staff on operating procedures and company services.
CNA
Nursecore
4 Medical Drive Amarillo, Tx 79106
02.2010 - 11.2012
- Ensured HIPAA compliance.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Measured urine and delivered specimens to lab.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
Education
GED - undefined
Palo Duro High School
2007
Medical Billing & Coding - undefined
TCTI
2008
Skills
- Types 40 WPM
- Exceptional interpersonal communication
- Excellent time management skills
- Effective problem solver
- Customer-focused
- Microsoft Outlook, Word and Excel
- Exceptional telephone etiquette
- MS Office expert
- Detail-oriented
- First Aid and CPR Certified
Timeline
Opthomolgy Tech
Coulter Drive Optical
05.2015 - Current
CNA
Nursecore
02.2010 - 11.2012
Customer Service Manager
Affiliated Foods
.1 -1 - 05.2015
GED - undefined
Palo Duro High School
Medical Billing & Coding - undefined
TCTI
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