Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

KASSIE COOK

Salt Lake City,UT

Summary

Brings a solid foundation in customer service and team leadership, with a strong desire to learn and grow within the hospitality industry. Naturally skilled at building connections with guests and creating a welcoming atmosphere, while excelling in multitasking and problem-solving. Eager to apply and continue developing interpersonal and organizational skills in any role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Ice Haus
03.2017 - 07.2025
  • Bartender, Lead Cocktail Server, Security, Social Media Manager
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Scheduling, Daily Sales, Event Sales, & Liquor sales.

Police Officer

West Bountiful City
03.2018 - 01.2019


  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.

Police Officer

Kaysville City
12.2015 - 01.2017
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.

Education

High School Diploma -

Salt Lake Community College
Salt Lake City, UT
12-2015

Skills

  • Customer service
  • Crisis intervention and de-escalation
  • Integrity and honesty
  • Relationship building and management
  • Patience and empathy
  • Documentation and reporting
  • Complex Problem-solving
  • Community engagement

Accomplishments

    Most Improved Award- (POST)

Certification

DABS- MANAGER TRAINING


CRISIS INTERVENTION TEAM UTAH


NATIONAL CENTER OF MISSING AND EXPLOITED CHILDREN


DEFENSIVE TACTICS


STREET SURVIVAL


ADVANCED ROADSIDE IMPAIRED DRIVING ENFORCEMENT


TASER/FIREARMS


EMERGENCY VEHICLE OPERATIONS

Timeline

Police Officer

West Bountiful City
03.2018 - 01.2019

Manager

Ice Haus
03.2017 - 07.2025

Police Officer

Kaysville City
12.2015 - 01.2017

High School Diploma -

Salt Lake Community College

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