Experienced in delivering compassionate support and facilitating group interactions to enhance individual well-being across various environments. Skilled in building professional relationships and offering emotional support.
Overview
5
5
years of professional experience
Work History
Customer Service
Pinecone
01.2025 - Current
Fostered positive relationships by actively listening and responding empathetically to clients' needs.
Established and maintained trust-based relationships with clients and coworkers to enhance service experience.
Answered phones, filed, faxed, and managed patient intake, providing counseling for women entering the facility.
Balanced diverse responsibilities across different roles to ensure efficiency.
Healthcare Provider
Versiti Blood Center of Wisconsin
01.2021 - 12.2021
Delivered supportive nursing services to individuals in nursing homes and personal residences, enhancing their quality of life
Monitored resident status and communicated significant changes to healthcare team, ensuring timely interventions
Offered companionship and emotional support, fostering a sense of comfort and belonging for individuals
Document actions by completing appropriate forms, reports, logs, and records
Education
Phlebotomist - Phlebotomy & Apheresis Technicia
Versiti Blood Center Of Wisconsin
Wisconsin
09-2020
High School Diploma -
Continental Academy
WIsconsin
12-2008
Some College (No Degree) - Peer Support Specialist
Wisconsin Peer Specialists
Wisconsin
Some College (No Degree) - 4-Point Training
SMART Recovery
Wisconsin
Some College (No Degree) - Nursing Assistant
Moraine Park Technical College
Wisconsin
Skills
Patient Intake
Emotional Intelligence
Health Documentation
Professional Relationships
Group Facilitation
Empathy Development
Timeline
Customer Service
Pinecone
01.2025 - Current
Healthcare Provider
Versiti Blood Center of Wisconsin
01.2021 - 12.2021
Phlebotomist - Phlebotomy & Apheresis Technicia
Versiti Blood Center Of Wisconsin
High School Diploma -
Continental Academy
Some College (No Degree) - Peer Support Specialist