KASSIE JOHNSON
Northport
Summary
A highly energetic manager and Customer Service Representative who consistently exceeds revenue goals. Exceptional interpersonal communication and leadership skills. A passion for motivating others with an expertise at using marketing and promotional tools.
Overview
13
13
years of professional experience
Work History
Store Manager
EASY MONEY
Northport, AL
05.2015 - Current
- Assist customers with processing transactions such as deposits, withdrawals, payments while resolving complaints or account discrepancies
- Inform customers of products and services
- Track, record, report, and store information related to transactions, supplies, and customers ensuring all information is accurate and complete
- Maintain and balance cash drawers while reconciling discrepancies
- Package cash and rolling coins to be stored in drawers or the bank vault
- Handle currency transactions and confidential information in a responsible manner
- Follow all financial and security regulations including reporting
- Train new teller employees on bank practice and procedures
Customer Service Representative
KIRKLAND'S
Tuscaloosa, AL
03.2013 - 05.2015
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Serve customers by helping them select products
- Greet and receive customers in a welcoming manner and respond to customer questions while directing to their specific need
- Manage financial transactions including processing payments by totaling purchases, processing checks, cash, and debit cards
- Assist with inventory including receiving and stocking merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Education
High School - undefined
Central High School
01-2008
Skills
- New Account Development
- Customer Service Expertise
- Staff Development
- Client Relationships
- Team Training
- Cash Handling
- Regulations and Procedures
- Management
- Effective Communicator
- Account Representation
- Cold Calling
- Reconciliations
- Sales
- Decision Making Abilities
- Microsoft Office Suite
Timeline
Store Manager
EASY MONEY
05.2015 - Current
Customer Service Representative
KIRKLAND'S
03.2013 - 05.2015
High School - undefined
Central High School