Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassondra Madson-Wagoner

Fountain,Colorado

Summary

Detail-oriented and methodical Customer Service Specialist offering six years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

2
2
years of professional experience

Work History

Billing Representative

Spectrum
Colorado Springs, CO
01.2022 - Current
  • Reviewed and solved account and billing discrepancies.
  • Received incoming information and entered into database system.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Performed quality assurance evaluations of processes and previous bills.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Applied more than 200 payments per week.
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.

Warehouse Associate

Amazon
Colorado Springs, CO
07.2021 - 01.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Front Desk Receptionist

The Holiday Inn Express
Colorado Springs, CO
09.2020 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.

Front Desk Receptionist

The Holiday Inn- Colorado Springs Airport
Colorado Springs, CO
04.2019 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Real Estate

Real Estate Express
Remote

High School Diploma -

Fountain Fort Carson Highschool
Fountain, CO
05.2019

Skills

  • Billing and Collections
  • Stop Payments
  • Billing Systems and Software
  • Billing Dispute Resolution
  • Fraud Prevention
  • Positive Attitude and Energetic
  • Understanding Customer Needs

Timeline

Billing Representative

Spectrum
01.2022 - Current

Warehouse Associate

Amazon
07.2021 - 01.2022

Front Desk Receptionist

The Holiday Inn Express
09.2020 - 07.2021

Front Desk Receptionist

The Holiday Inn- Colorado Springs Airport
04.2019 - 10.2019

Real Estate

Real Estate Express

High School Diploma -

Fountain Fort Carson Highschool

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Kassondra Madson-Wagoner