Toiya Small
Williamston,NC
Summary
Dedicated Billing Specialist with 10 years of experience processing medical insurance claims. Excel at analyzing claims and interpreting denial solutions. Knowledgeable about preparing invoices, processing payments and past due balances. Strong helpful skills in being a team player and being able to multitask.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Billing Specialist
Wake Radiology
Raleigh, North Carolina
02.2025 - 10.2026
- Collected and posted patient account payments, ensuring accurate financial records and timely processing.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Submitted claims to insurance companies.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Answered customer inquiries regarding billing, payments, account status.
- Collaborated with departments to streamline billing processes and improve interdepartmental communication.
- Assessed billing statements for diagnostic code accuracy, identifying discrepancies to enhance billing accuracy.
- Assisted team with various tasks to support departmental operations.
Billing Specialist
Hope First LLC
Emporia, VA
08.2015 - 12.2024
- Processed and managed payment of bills to ensure timely obligations were met.
- Submitted claims to insurance companies, researching and resolving denials and explanations of benefit rejections to ensure accurate reimbursements.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Trained new staff on billing procedures and protocols, enhancing team knowledge and compliance.
- Updated client information in the database regularly for accuracy.
- Received incoming calls and routed incoming calls and correspondence to promote timely communication.
- Oversaw office inventory by restocking supplies and submitting purchase orders to maintain operational efficiency.
- Scheduled and coordinated meetings, appointments and travel arrangements for the staff.
Billing Specialist
Bertie County Rural Health
Lewiston, NC
04.2023 - 04.2024
- Accurately processed and entered customer payments for a variety of accounts in a timely manner.
- Processed credit card payments, invoices, and statements to ensure timely account reconciliation.
- Prepared monthly invoices for customers.
- Resolved customer inquiries and billing issues to enhance customer satisfaction.
- Reconciled accounts receivable accounts.
- Prepared monthly financial and year-end audit reports to support accurate financial tracking.
- Performed data entry and other clerical duties.
- Created and configured new customer accounts in the database.
Billing Specialist
Express Care Pharmacy
Washington, NC
08.2011 - 08.2022
- Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
- Performed various accounts receivable functions, handled cash posting and receipts.
- Updated daily cash reports, chargebacks, and write-offs.
- Answered telephones and resolved customer inquiries regarding invoices, enhancing customer satisfaction.
- Sorted and distributed incoming mail and processed deposits, ensuring timely and accurate financial transactions.
- Assisted pharmacists in the preparation of medications and prescriptions in a busy pharmacy.
Education
High School Diploma -
Williamston High School
Williamston, NC06-1994
Skills
- Insurance Verification
- Claims management
- Billing collections
- Posting/Billing
- Accounts receivable
- Document management
- Problem solving
- Customer Service
Certification
Administrative Medical Assisting Certification 2017-02, Beaufort County Community College, Washington, NC, Health Unit Coordinator Certification 2010-05, Pitt Community College, Winterville, NC
Timeline
Billing Specialist
Wake Radiology
02.2025 - 10.2026
Billing Specialist
Bertie County Rural Health
04.2023 - 04.2024
Billing Specialist
Hope First LLC
08.2015 - 12.2024
Billing Specialist
Express Care Pharmacy
08.2011 - 08.2022
High School Diploma -
Williamston High School