KASSIE KITCHEN
Houston,TX
Summary
Strategic People Ops leader with 12+ years of progressive experience transforming HR operations to align with business goals while putting people first. Expert in employee engagement, performance management and leadership development. Passionate about driving organizational success through purposeful planning and effective change management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Manager of People Operations
Clearwater Benefits
Austin, TX, USA
05.2022 - Current
- Translated workforce analytics and AI insights into strategic talent and organizational decisions.
- Directed RIFs and reorgs across multiple business units while mitigating risk and maintaining morale.
- Designed scalable HR frameworks for a fast-growth, multi-entity, multi-state, startup.
- Managed global talent operations through nearshore/offshore BPO partnerships.
- Drove engagement strategy using real-time feedback and people metrics.
- Led enterprise HR operations including total rewards, payroll, and HR technology.
Sr. HR Specialist
Travis County
Austin, TX, USA
09.2016 - 04.2022
- Optimized recruitment strategy, cutting time-to-hire and improving quality-of-hire across departments.
- Partnered with leaders to forecast workforce needs and drive strategic staffing decisions.
- Applied hiring and retention analytics to refine talent strategies, increasing new-hire retention.
- Developed and enforced HR policies, ensuring regulatory compliance and audit readiness.
- Managed audits and record-keeping to uphold governance and operational integrity.
Human Resources Assistant
Pacifica Host Hotels / IHG
Austin, TX, USA
01.2014 - 08.2016
- Supported onboarding and new hire integration, fostering a positive employee experience and culture.
- Streamlined HR operations by digitizing records and optimizing processes.
- Analyzed employee feedback to inform initiatives that enhanced retention and engagement.
- Maintained payroll and personnel records, ensuring regulatory compliance and operational integrity.
Education
Bachelor's Degree - Mass Communication + Sociology
Texas State University
San Marcos, TX12-2010
HR Management Certificate Program - undefined
University of Texas at Austin
01-2019
Skills
- Strategic Workforce Planning
- Data-Driven Decision Making
- Change Management
- Employee Engagement
- Leadership Development
- HR Technology
- Performance Management
- Talent Strategy
- Benefits Administration
Certification
SHRM - Certified Professional, Issued Sept 2020
Timeline
Sr. Manager of People Operations
Clearwater Benefits
05.2022 - Current
Sr. HR Specialist
Travis County
09.2016 - 04.2022
Human Resources Assistant
Pacifica Host Hotels / IHG
01.2014 - 08.2016
HR Management Certificate Program - undefined
University of Texas at Austin
Bachelor's Degree - Mass Communication + Sociology
Texas State University