Kassie Krug
Norway,IA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Kitchen and Bar Manager
American Legion Post 4
Fort Collins, CO
04.2023 - 08.2025
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Bartender
Edith Lucielle’s
Cedar Rapids, IA
01.2016 - 08.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet customer expectations
- Developed new cocktails to support the bar marketing brand and increase profits, Including seasonal specials
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained several new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Built relationships with vendors to manage orders and negotiate costs
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Performed opening and closing duties
- Trained new bartenders and to help maintain a talented team
- Inventory Control
SCL/Respite Worker
Veridian Fiscal Solutions(CCO)
Cedar Rapids/Iowa City, IA
01.2017 - 01.2022
- Helping people get around
- Performing hygiene tasks, such as brushing teeth, bathing, combing hair and changing clothing
- Administering medications and adhering to a strict dosing schedule
- Helping people use the restroom
- Feeding
- Checking vital signs, such as temperature or blood pressure
- Socializing
- Planning and supervising activities
- Light housekeeping and cleaning
- Transporting to and from doctors' appointments and other outings
- Preparing meals
- Running errands
Health Aide
Clear Creek Tiffin Elementary
Tiffin, IA
01.2015 - 01.2018
- Administers first aid to injured students and provides short-term care to enhance the comfort and safety of injured or ill students
- Administers and records medications in accordance with District policy
- Consults references or the Director of Health Services to ensure a working understanding of medications that are administered
- Assist students in taking daily medications/monitoring glucose levels
- Implements laws, regulations, policies and procedures to control communicable disease within the school setting
- Manage routine screenings, document health room data and reports, and monitor and inventory supplies
- Notifying appropriate staff and parents when health-related incidents and accidents occur and working with parents and students to promote the prevention and control of illness and disease
- Maintaining a clean and safe health office
Para Educator & Before/After school Staff Aide
Clear Creek Amana Elementary
Amana, IA
01.2013 - 01.2015
- Working with children with autism
- Coaching and redirecting during the school day
- Supervising recess, bathroom, and classroom activities
- Logging hours for Medicaid and behavior/progress
- Reported daily back to children’s parents on each student’s progress and day’s work
- Watching on average 25 kids at a time ranging from 5 – 10 years old
- Full responsibility of care before and after school
- Conduct classroom activities
- Clean and organize learning areas in the classroom and around school
- Providing administrative support to teachers and Students
Education
General Courses - Medical Terminology, Fire Science, Hazmat Operations
Kirkwood Community College
Emergency Medical Technician -
University of Iowa
Iowa City, IA01.2019
High School Diploma -
Clear Creek Amana High School
Tiffin, IA01.2013
Skills
- Leadership experience
- Excellent communication skills
- Organized
- People skills
- Team Player
- Problem-solving
- Working with children and adults with physical and developmental disabilities
- Customer service
- Team leadership
Timeline
Kitchen and Bar Manager
American Legion Post 4
04.2023 - 08.2025
SCL/Respite Worker
Veridian Fiscal Solutions(CCO)
01.2017 - 01.2022
Bartender
Edith Lucielle’s
01.2016 - 08.2023
Health Aide
Clear Creek Tiffin Elementary
01.2015 - 01.2018
Para Educator & Before/After school Staff Aide
Clear Creek Amana Elementary
01.2013 - 01.2015
General Courses - Medical Terminology, Fire Science, Hazmat Operations
Kirkwood Community College
Emergency Medical Technician -
University of Iowa
High School Diploma -
Clear Creek Amana High School