Hi, I’m
Kassie Mastrolonardo
Digital Account/Project Manager
Cleveland,OH
Summary
Strategic and client-focused Account and Project Management Professional with a proven track record in client relationships, revenue growth and delivering tailored marketing solutions. As an AI-focused marketer, I am also adept at leading cross-functional teams, leveraging data-driven strategies, and consistently exceeding client expectations. Seeking to leverage extensive experience and strategic insights in a dynamic and growth-oriented environment.
Overview
5
years of professional experience
Work History
Fountain Digital
Digital Account/Project Manager, Client Services
01.2025 - Current
Job overview
- Manage a portfolio of 9 client relationships within the senior living and healthcare industries, serving as the primary point of contact for all digital marketing initiatives
- Provide data-informed updates to internal leadership on project budgets, timelines, and potential risks across 15+ concurrent digital marketing programs
- Lead cross-functional meetings with internal teams and client stakeholders to align on business goals and keep projects on track
- Conduct thorough quality assurance reviews on all deliverables ensuring accuracy, strategic alignment, and adherence to project specifications; prior to client delivery
Fathom, an IQVIA Business
Account Manager
03.2023 - 12.2024
Job overview
- In 2024, exceed monthly baseline with an average 9% monthly revenue increase, outperforming forecasts across multiple industries
- Managed over $1.5M in secured and add-on revenue for 2024 across key accounts in healthcare, education, and professional services
- Achieved a 95% client retention rate throughout the fiscal year by supporting clients with meet or surpass their business goals
- Secured retainer increases for multiple healthcare and higher education clients, maintaining steady revenue while identifying upsell opportunities
- Led cross-functional teams to deliver strategic, customized solutions, contributing to positive client feedback and improved NPS scores
- Developed strategic roadmaps and facilitated onsite meetings to drive growth and ensure alignment with evolving client goals
Fathom, an IQVIA Business
Senior Account Coordinator
06.2021 - 03.2023
Job overview
- Formulated and presented impactful marketing growth strategies for diverse industry verticals such as healthcare, financial services, and higher education
- Collaborated with C-suite stakeholders to demonstrate business outcome impact
- Managed monthly recurring revenue ranging from $5,000 to $20,000 while tracking media spend
Fathom, an IQVIA Business
Account Coordinator
05.2020 - 06.2021
Job overview
- Conducted productive internal and external meetings, ensuring project prioritization and execution
- Acted as an agent for high-level conversations with clients, representing service areas adeptly
- Successfully supported full-funnel business growth for clients while maintaining strong relationships
Education
The University of AkronAkron, OH
Bachelors of Business Administration from Integrated Marketing Communications
Skills
- Client Relationship Management
- Strategic Planning & Execution
- Revenue Growth & Upselling
- Project Scoping
- Data-Driven Decision Making
- Cross-Functional Team Leadership
- Market Research & Analytics
- SEO & SEM Expertise
- CRM Software (Salesforce)
- Project Management (Mavenlink, Workfront, Asana, Teamwork)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsWork from home optionTeam Building / Company RetreatsTimeline
Digital Account/Project Manager, Client Services
Fountain Digital
01.2025 - Current
Account Manager
Fathom, an IQVIA Business
03.2023 - 12.2024
Senior Account Coordinator
Fathom, an IQVIA Business
06.2021 - 03.2023
Account Coordinator
Fathom, an IQVIA Business
05.2020 - 06.2021
The University of Akron
Bachelors of Business Administration from Integrated Marketing Communications
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