Kassie Mitcham
Mart,TX
Summary
Dynamic professional with extensive experience in household management and customer service, notably at Stay At Home Mom. Proven leadership in coordinating family activities and managing budgets, alongside strong organizational skills. Adept at appointment scheduling and fostering client relations, ensuring a well-organized and efficient environment. CPR certified and committed to enhancing well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Household Manager
Stay At Home Mom
Mart, Texas
01.2020 - Current
- Managed daily household operations and schedules for family activities.
- Oversaw household budgets and tracked expenses to ensure effective financial planning.
- Coordinated family activities, including vacations and special events, to enhance family bonding and create memorable experiences.
- Communicated with service providers for home-related tasks and services.
- Managed scheduling for all appointments, including medical, and dental visits.
- Arranged appointments with doctors, dentists, tutors, or other service providers.
- Responded promptly to inquiries from family members regarding household concerns or needs.
- Maintained detailed records of household bills and payments for accounting purposes.
- Handled communications between family members and external parties such as schools or employers.
- Scheduled repairs or maintenance for household items.
- Developed cleaning schedules to maintain a tidy living environment.
- Maintained comprehensive inventory records of furniture, electronics, kitchenware, and linens in the household.
- Supervised housekeeping staff to ensure efficient task completion and maintain high cleanliness standards.
- Ensured that all safety protocols were followed in the home environment.
- Created a system of organization for filing important documents related to household matters.
- Coordinated activities to foster health and wellness for an active household.
- Managed outside vendors including contractors, landscapers, cleaners.
- Ordered supplies necessary to maintain a well-stocked pantry and linen closet.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Medical Assistant
Brazos Valley Foot Care
College Station, Texas
11.2022 - 02.2023
- Assisted in patient intake and medical history documentation for patients.
- Coordinated scheduling of patient appointments with healthcare providers to ensure timely access to care.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained electronic health records, ensuring accuracy and confidentiality in patient data management.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support effective treatment.
- Prepared examination rooms by sanitizing surfaces and organizing supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
Correctional Officer
LaSalle Corrections
Groesbeck, TX
06.2021 - 10.2021
- Supervised inmate activities, ensuring safety and order within the facility.
- Enforced facility rules and regulations to promote a safe environment.
- Conducted regular inspections to ensure compliance with safety regulations and protocols.
- Facilitated communication between inmates and staff, enhancing operational efficiency.
- Enforced facility rules and regulations, contributing to a secure environment.
Lead Sales Associate
Circle K
College Station, TX
08.2019 - 05.2020
- Supervised a team of sales associates on daily tasks and operations.
- Supervised daily store operations and maintained high customer service standards.
- Managed inventory levels and organized product displays to maximize customer visibility and sales potential.
- Assisted customers with product selection and handled transactions efficiently.
- Developed and implemented promotional strategies that increased customer engagement and drove sales.
- Managed inventory levels and organized product displays for optimal visibility.
- Collaborated with team members to improve workflow and store performance.
- Provided customer service to ensure satisfaction.
- Supervised team of sales associates, ensuring effective execution of daily tasks and operational goals.
Server
Hedgehog Grill
Waller, TX
07.2019 - 07.2019
- Provided excellent customer service to enhance dining experience.
- Delivered exceptional customer service, contributing to positive dining experiences.
- Coordinated guest seating and reservations to optimize flow during peak hours.
- Memorized menu items and daily specials for informed recommendations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Addressed customer inquiries and concerns with professionalism, ensuring satisfaction.
Pre-K Teacher Assistant
Feels Like Home Child Care
Waller, TX
01.2019 - 03.2019
- Engaged children in play-based learning to enhance cognitive skills.
- Facilitated children's social and emotional development through structured interactions.
- Ensured safe, clean learning environment to foster exploration and confidence.
- Maintained a safe and clean learning environment for children.
- Promoted cognitive skills through engaging play-based learning activities.
- Maintained safe, clean and constantly supervised play environment.
- Supported lead teacher with daily classroom activities.
- Communicated effectively with parents regarding children's progress and needs.
Cashier / Customer Service
First Class BBQ
Hempstead, TX
01.2018 - 01.2019
- Managed register operations, prepared daily deposits, assisted customers, served food, maintained cleanliness, and closed register efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated point-of-sale systems for smooth transactions.
- Collected payments and provided accurate change.
- Collaborated with team members to improve customer service interactions and resolve inquiries effectively.
- Managed register operations, prepared daily deposits, assisted customers, served food, maintained cleanliness, and closed register.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints with professionalism and empathy.
- Supported inventory management through stock checks and restocking efforts.
- Performed various tasks assigned by management to support operations.
- Stocked shelves with merchandise when needed.
- Assisted customers in locating products, addressing questions, and providing tailored product recommendations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Caregiver
Prime Healthcare
Hempstead, TX
01.2018 - 01.2019
- Delivered comprehensive care for child with cerebral palsy, facilitating homework assistance, meal preparation, hygiene, medication administration, and upkeep of living space.
- Facilitated personal care tasks for patients to promote their independence and well-being.
- Maintained a clean and safe environment for patients and staff.
- Communicated effectively with patients, families, and medical teams.
- Administered medications according to physician instructions and guidelines.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support and companionship to enhance patient well-being.
- Collaborated with interdisciplinary teams to coordinate patient care plans.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Ensured the protection of client privacy and rights, fostering trust in the caregiving relationship.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Cashier / Customer Service
Popeye's Restaurants
Hockley, TX
08.2018 - 10.2018
- Processed customer transactions efficiently and accurately.
- Assisted customers with product selections and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Operated register, handled cash deposits, provided customer service, plated food, ensured cleanliness, and managed register closing for efficient daily operations.
Education
Diploma - Medical Assisting
Vista College
College Station, TX01-2020
High School Diploma -
Waller High School
Waller, TX01-2019
Skills
- Household management
- Childcare & Early Childhood Education
- Teaching & Instruction
- Organizational Skills
- Appointment scheduling
- Inventory management
- Customer Service
- Leadership Experience
- Retail Sales & Management
- Cash Handling
- Food Service
- Microsoft Office Suite
- Client relations
- CPR Certified
Certification
- Customer Service Certification
- TABC Certification
- Food Handler Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the United States for any employer.
Timeline
Medical Assistant
Brazos Valley Foot Care
11.2022 - 02.2023
Correctional Officer
LaSalle Corrections
06.2021 - 10.2021
Household Manager
Stay At Home Mom
01.2020 - Current
Lead Sales Associate
Circle K
08.2019 - 05.2020
Server
Hedgehog Grill
07.2019 - 07.2019
Pre-K Teacher Assistant
Feels Like Home Child Care
01.2019 - 03.2019
Cashier / Customer Service
Popeye's Restaurants
08.2018 - 10.2018
Cashier / Customer Service
First Class BBQ
01.2018 - 01.2019
Caregiver
Prime Healthcare
01.2018 - 01.2019
Diploma - Medical Assisting
Vista College
High School Diploma -
Waller High School