Kassie Peralta
Palmdale,CA
Summary
Dynamic customer service professional with a proven track record at PetSmart Charities, excelling in communication and problem-solving. Recognized for enhancing customer satisfaction through effective product guidance and CRM utilization. A fast learner with excellent attendance, committed to fostering teamwork and delivering outstanding service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
PetSmart Charities
05.2020 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information on pet adoption processes and available resources.
- Assisted customers with product selection, enhancing their overall shopping experience.
- Utilized CRM software to track interactions and ensure timely follow-ups with clients.
Cashier
Jack in the Box
05.2016 - 02.2018
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Collaborated with team members to meet daily service goals consistently.
- Trained new employees on register procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
McDonald's Restaurant
01.2013 - 2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted customers with menu selections and addressed inquiries promptly.
- Handled cash register operations, ensuring accurate cash handling practices.
Education
Emergency Medical Technician
CIEMT
Hawthorne, CAWilliam S. Hart High School
Newhall, CA06.2014
Skills
-fast learner
-great with communication and team building
-organized
-excellent customer service
-phone etiquette
-great attendance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PetSmart Charities
05.2020 - Current
Cashier
Jack in the Box
05.2016 - 02.2018
Cashier
McDonald's Restaurant
01.2013 - 2015
Emergency Medical Technician
CIEMT
William S. Hart High School
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