Katelynn Rask
Cedar Rapids,IA
Summary
Dynamic and dependable professional with a proven track record at GreenState Credit Union, excelling in customer satisfaction and complaint resolution. A fast learner and team player, I consistently go above and beyond to enhance service quality while efficiently managing account transactions. Strong active listening skills ensure member needs are met effectively.
Overview
8
8
years of professional experience
Work History
Member Service Representative 2
GreenState Credit Union
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Manager
Taco Johns
07.2021 - 08.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Member Service Representative
GreenState Credit Union
08.2021 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Machine Operator
Whirlpool Amana
08.2017 - 05.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
Nursing
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Anamosa Highschool
Anamosa, IA05.2013
Skills
-Fast learner
-willing to learn new things
-highly dependable
-outgoing
-good listener
-going above and beyond
-team player
Timeline
Member Service Representative 2
GreenState Credit Union
01.2024 - Current
Member Service Representative
GreenState Credit Union
08.2021 - 01.2024
Manager
Taco Johns
07.2021 - 08.2025
Machine Operator
Whirlpool Amana
08.2017 - 05.2021
Nursing
Kirkwood Community College
High School Diploma -
Anamosa Highschool
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