Kassie Perry
Mesquite
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Collections Counselor I
Dovenmuehle Mortgage
02.2025 - 12.2025
- Answer high volume of inbound calls from and or generate high volume of outbound calls to delinquent borrowers.
- Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate.
- Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.
- Discuss financial status, review monthly income and expenses, and determine reason for non-payment.
Debt Collector (Temporary)
TSi Logistics
03.2024 - 12.2024
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Ensured all collection activities complied with applicable laws and regulations.
- Monitored debtor accounts for changes in status or payment arrangements.
- (REMOTE)
Roadside Assistance
HGS - Hinduja Global Solutions
01.2022 - 02.2024
- Responded quickly to emergency roadside assistance calls as needed.
- Provided accurate estimated times of arrival for roadside assistance services.
- Assist with Roadside assistance for rental companies far as Avis, Budget.
- Maintained accurate records of all roadside assistance requests and services provided.
- (REMOTE)
Customer Service Representative
Maximus
06.2020 - 12.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Help customers with unemployment information, explained what they needed to submit for their claim.
- (REMOTE)
Medical Office Representative/ Medical Assistant
Redbird Medical Family Clinic
Dallas
01.2017 - 04.2020
- Arranged hospital admissions for patients as required.
- Monitored inventory levels of office supplies and medical equipment; ordered additional items when necessary.
- Reconciled daily deposits against credit card transactions processed through Point Of Sale system.
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Dallas, TX
Loan Processor/Sale Rep
Premium Title Lending
Arlington
09.2015 - 08.2016
- Reviewed appraisals to ensure accuracy of value estimates.
- Updated client account information and records in company databases.
- Assisted in the preparation of loan closing documents and coordinated with closing agents.
- Identified valuable solutions for customers with credit problems.
- Utilized loan processing software to manage and track loan progress efficiently.
- Arlington, TX
Education
High School Diploma -
North Mesquite high school
Texas City, TXSkills
- Payment plan development
- Debt recovery strategies
- Accounting systems
- Call center experience
- Complex Problem-solving
- Customer research
- Account management
- Investigation due diligence
- Patience and persistence
- Complaint resolution
- Member account management
- Service upselling
- Typing 30 wpm
Timeline
Collections Counselor I
Dovenmuehle Mortgage
02.2025 - 12.2025
Debt Collector (Temporary)
TSi Logistics
03.2024 - 12.2024
Roadside Assistance
HGS - Hinduja Global Solutions
01.2022 - 02.2024
Customer Service Representative
Maximus
06.2020 - 12.2021
Medical Office Representative/ Medical Assistant
Redbird Medical Family Clinic
01.2017 - 04.2020
Loan Processor/Sale Rep
Premium Title Lending
09.2015 - 08.2016
High School Diploma -
North Mesquite high school