Kassie Scruggs
Evans,GA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
6
6
years of professional experience
Work History
Director of Operations
Georgia Hospice Care
Augusta , GA
2022.03 - Current
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Developed and maintained client relationships to grow business and improve account retention.
Clinical Supervisor
Georgia Hospice Care
Evans , GA
2021.02 - Current
- Actively sought out continuing education opportunities related to clinical practice areas.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Participated in team meetings to discuss best practices for client care.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Evaluated patients, determined care needs and managed implementation of treatment plan.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Maintained accurate documentation of client progress within the Electronic Health Record system.
- Coordinated weekly work schedules for department employees.
Director of Nursing
Helping Hands Hospice
Augusta , GA
2019.07 - 2021.02
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
Registered Nurse
Helping Hands Hospice
Augusta , GA
2019.02 - 2019.07
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Registered Nurse, Medical-Surgical Unit
University Hospital
Augusta , GA
2018.02 - 2019.02
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Assessed, monitored and documented patient progress on a daily basis.
- Prioritized workloads according to urgency levels ensuring timely completion of assignments.
- Adhered to hospital policies and procedures while providing quality patient centered care.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Education
Bachelor of Science - Nursing
University of South Carolina - Aiken
Aiken, SC2017-11
Associate of Science - Pre-nursing
Georgia Military College
Augusta, GA2015-06
Skills
- Strategic Planning and Execution
- Leadership Training
- Capital Spending
- Strategic Planning
- Operations Oversight
- Cost Control
Accomplishments
- Sigma Theta Tau
- Cum Laude
Timeline
Director of Operations
Georgia Hospice Care
2022.03 - Current
Clinical Supervisor
Georgia Hospice Care
2021.02 - Current
Director of Nursing
Helping Hands Hospice
2019.07 - 2021.02
Registered Nurse
Helping Hands Hospice
2019.02 - 2019.07
Registered Nurse, Medical-Surgical Unit
University Hospital
2018.02 - 2019.02
Bachelor of Science - Nursing
University of South Carolina - Aiken
Associate of Science - Pre-nursing
Georgia Military College
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