Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
Allied Global
08.2010 - 12.2023
Improved operational efficiency by streamlining processes and implementing innovative strategies.
Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Implemented data-driven decision making to inform business strategies and drive operational excellence.
Front Desk Manager
Courtyard Marriott
05.2009 - 07.2010
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Checked guests in out of hotel, made reservations, and processed payments.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Trained new staff on correct procedures, compliance requirements, and performance strategies.