Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassie Wheeler

Pensacola,FL

Summary

Dynamic customer service professional with experience at Walmart, adept at resolving complex issues with empathy and critical thinking. Proven ability to enhance customer satisfaction and create welcoming environments, as demonstrated in previous roles. Skilled in data entry and active listening, consistently delivering outstanding service and first impressions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
Pensacola, FL
07.2022 - 09.2024
  • Handled high-pressure scenarios with professionalism and composure.
  • Resolved customer questions to maintain customers need being met.
  • Managed customer complaints with empathy achieving excellent satisfaction.

Front Desk Receptionist

Comfort Inn & Suites
Statesville, NC
02.2020 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Lee Central High
Bishopville, SC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Timeline

Customer Service Representative

Walmart
07.2022 - 09.2024

Front Desk Receptionist

Comfort Inn & Suites
02.2020 - 01.2022

Lee Central High