Kassilynn Mahone

• Maintained high customer satisfaction standards to meet or exceed targets.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with the parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Reduced wait times with efficient coordination of service tasks among technicians.

Returned to my position after receiving my AA degree

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Maintained high CSI scores

• Conducted comprehensive vehicle inspections and provided accurate estimates for necessary repairs or maintenance to the internal sales department.
• Managed workflow to ensure timely completion of service requests, meeting or exceeding internal sales expectations.
• Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
• Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.

• Handled cash transactions and maintained sales, service, and parts payment records accurately.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered multi-line phone system and enthusiastically greeted callers.
• Organized incoming mail distribution system that streamlined delivery of important documents among employees.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phones promptly and directed incoming calls to the correct offices.
• Kept reception area clean and neat to give visitors a positive first impression.