Kassious Sumpter
Rivers Casino Portsmouth
Norfolk,VA
1
Certification
10
years of professional experience
Dynamic operations leader in the casino industry with extensive experience in cage management and financial oversight. Committed to fostering individual growth and mentoring team members toward career aspirations. Expertise in ensuring regulatory compliance while optimizing team performance and maintaining high standards of security and accuracy in cash handling and financial transactions. Recognized for adaptability and strong collaboration skills, consistently driving operational efficiency and achieving results. Proficient in conflict resolution, staff training, and customer service, contributing to a reliable and productive work environment.
Work History
Cage Shift Manager
1 Year 7 Months- Trained employees in all operational aspects of the casino cage to enhance team proficiency and service quality.
- Prepares weekly team member schedules, ensures adequate staffing during peak volume periods and less staffing during low utilization periods.
- Supervised casino cage operations and personnel during assigned shifts, ensuring compliance with company policies and departmental goals.
- Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification.
- Executed a diverse range of monetary transactions for guests, such as sales, register operations, check cashing, chip redemption, and lottery and voucher redemption while understanding casino and compliance systems.
Cage Shift Manager
2 Years 5 Months- Motivated cashiering workforce to provide quick, courteous, and accurate service, consistently meeting company service and operating standards while ensuring compliance with federal, state, and local regulations.
- Functioned as key contact for Table Games, Player Services, and Slots and Cashiering Operations to ensure effective collaboration.
- Oversaw the issuance of slot jackpots to maintain accurate record-keeping and compliance. Reviews and investigates overages and shortages.
- Prepared reports and handled various administrative tasks.
- Trains Cashiers and evaluates performance of all direct reports, and documents both positive and constructive feedback relative to company service and operating standards.
- Trained cashiers and evaluated performance of direct reports, documenting feedback in line with company service and operating standards.
Retail Banker II
3 Months- Consulting customers on bank's financial services such as lines of credit and mortgages
- Consulted customers on bank's financial services, providing tailored solutions for lines of credit and mortgages
- Facilitated onboarding process for new banking clients
- Cross-sold products and services, increasing customer engagement and satisfaction
Dual Rate - Cage Cashier
1 Year 7 Months- Reconciled cash drawer and secured cash, coupons, forms, and inventory related to cashiering duties to ensure accuracy and compliance.
- Oversaw daily cashiering operations to maintain efficiency and service standards.
- Executed responsibilities as Front Window Cashier, Main Bank Cashier, or Chip Bank Cashier following established Gaming Guidelines.
Snow Maker
3 Years 3 Months- Conducted routine checks of snow guns, ensured water hoses remained unfrozen, and maintained snow piles at optimal heights for efficient operation
- Endured extreme cold conditions for extended hours to maintain project timelines.
- Collaborated with team to ensure proper functioning of equipment, facilitating smooth operational processes
Driver Helper
1 Month- Organized parcels within the carrier for efficient delivery.
- Delivered parcels accurately while ensuring positive customer service experience.
- Coordinated with driver on navigation to ensure timely drop-off.
Athletic Staff
6 Months- Operated and maintained equipment during events.
- Communicated effectively within team to ensure smooth event operations and provided services for guest fans.
- Documented game statistics for accuracy, scores, and substitutes of games/matches keeping a perfect track of the game.
Camp Counselor
3 Years 2 Months- Supervised 30-40 boys/girls ages 4-12, ensuring a safe and engaging environment at outdoor summer camp.
- Planned and organized events and programs that fostered teamwork and personal growth among campers over eight weeks.
- Facilitated positive interactions between campers during conflicts acting as a mediator and initiating positive reinforcement
Education
Bachelor of Science - Business Administration - Finance
Minor: Personal Financial Planning and Real Estate Finance
Skills
Cash handling expertise
Casino operations
Regulatory compliance
Policy compliance
Employee scheduling
Staff training and development
Performance management
Problem-solving abilities
Certification
Fundamentals of Digital Marketing | Bloomsburg, PA | April 2020, QPR Gatekeeper Certification | Bloomsburg, PA | November 2018
Awards
Robert D. Warren Scholarship | Bloomsburg, PA | Fall 2019 - Spring 2020, Eunice Davilla Scholarship | Bloomsburg, PA | Fall 2019 - Spring 2020, Mary Wilson Scholarship | Bloomsburg, PA | Fall 2018 - Spring 2019, Al Decker Scholarship | Bloomsburg, PA | Fall 2018 - Spring 2019, Board of Governors Scholarship | Bloomsburg, PA | Fall 2016
Timeline
Cage Shift Manager
Rivers Casino Portsmouth
03.2025 - CurrentRead More
Cage Shift Manager
Mount Airy Casino Resort
10.2022 - 03.2025Read More
Retail Banker II
Woodforest National Bank
07.2022 - 10.2022Read More
Dual Rate - Cage Cashier
03.2021 - 10.2022Read More
Driver Helper
United Postal Service
11.2020 - 12.2020Read More
Athletic Staff
Bloomsburg University of Pennsylvania
09.2019 - 03.2020Read More
Snow Maker
Saw Creek Estates
12.2017 - 03.2021Read More
Camp Counselor
Saw Creek Estates
06.2016 - 08.2019Read More
Bloomsburg University of Pennsylvania
Bachelor of Science from Business Administration - Finance
Read More