Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kastianna Lozoya

El Paso,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Information Technician position. Ready to help team achieve company goals. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in computer skills, Microsoft Office, and data entry, medical billing and coding, and medical records. Dedicated to providing highest quality care to patients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Internship Student

Mind Solutions Health Services
01.2025 - 03.2025
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Collected, arranged, and input information into database system.
  • Medical billing and coding
  • Process received payments
  • Medical Records
  • Call insurances companies to inquire about denied reimbursement

Retail Business Manager

Sparkle Empire Crafts and Creations
04.2021 - 01.2025
  • Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
  • Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Insurance Sales Representative

DialAmerica -Home Serve
12.2018 - 03.2021
  • Sold home insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Adapted selling strategies based on individual client needs and preferences while maintaining compliance with state regulations.
  • Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
  • Maintained detailed records of customer information and policy sales.
  • Reviewed customer needs and financial means to determine appropriate policy offerings.

Sales Associate

Alorica - Directv, ATT
07.2016 - 12.2018
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Waitress

Southwest Talent Agency
04.2015 - 07.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Phone Banker

GC Services - First Convenience Bank
09.2014 - 03.2015
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.

Education

Associate of Applied Science - Health Information Management

DeVry University
Remote
07-2026

Associate of Applied Science - Health Information Technology

DeVry University
Remote
03-2025

GED -

El Paso Community College
El Paso, TX
08-2014

Skills

  • Fast learner
  • Problem-solving
  • Record preparation
  • Database management
  • Clerical support
  • Workflow optimization
  • Note-taking
  • Adaptability and flexibility
  • Verbal and written communication
  • Critical thinker
  • Teamwork and collaboration
  • Computer skills
  • Multitasking and organization
  • Attention to detail
  • Creativity and innovation
  • Creative and resourceful
  • Data entry
  • Administrative tasks
  • Microsoft Office Suite

Certification

  • Office Administration Certification , David L. Carrasco Job Corps Center- 2014

Timeline

Internship Student

Mind Solutions Health Services
01.2025 - 03.2025

Retail Business Manager

Sparkle Empire Crafts and Creations
04.2021 - 01.2025

Insurance Sales Representative

DialAmerica -Home Serve
12.2018 - 03.2021

Sales Associate

Alorica - Directv, ATT
07.2016 - 12.2018

Waitress

Southwest Talent Agency
04.2015 - 07.2016

Phone Banker

GC Services - First Convenience Bank
09.2014 - 03.2015

Associate of Applied Science - Health Information Management

DeVry University

Associate of Applied Science - Health Information Technology

DeVry University

GED -

El Paso Community College

Similar Profiles

CREATE PROFILE
Kastianna Lozoya