KAT GALAWAY
TUSTIN
Summary
Versatile and customer-focused professional with 5 years of experience in customer service, 4 years in front desk and sales, and 5 years in aquatic management. Skilled in hospitality, event planning, and team leadership, with a track record of enhancing guest experiences, driving revenue, and streamlining operations. Adept at problem-solving, multitasking, and fostering strong client relationships in fast-paced environments. Passionate about delivering top-tier service while optimizing efficiency and team performance.
Overview
5
5
years of professional experience
Work History
Wellness Supervisor
Big Canyon Country Club
11.2022 - Current
- Oversaw a team of wellness professionals, providing guidance and support to ensure top-quality service delivery for clients.
- Evaluated program effectiveness through regular data analysis, making necessary adjustments to optimize results.
- Maintained a strong professional network within the wellness industry, allowing for collaboration and resource sharing with other experts in the field.
- Managed budgets and resources efficiently to ensure successful implementation of all wellness initiatives within an organization.
- Built strong relationships with members to promote health, wellness and available services.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
Lifeguard
Big Canyon Country Club
05.2023 - Current
- Monitor swimmers and respond to emergencies, ensuring safety and quick rescue measures
- Administer first aid to injured individuals, utilizing medical training and supplies
- Collaborate with team to identify and resolve safety issues efficiently
- Pioneered interactive swimming lesson techniques, boosting student engagement and accelerating skill development
- Serve members with enthusiasm, fostering positive, memorable experiences and future visits
- Build relationships with members, creating a welcoming environment that encourages return visits
- Communicate facility rules clearly, ensuring guest compliance and safety
- Demonstrate leadership by improving work processes and assisting in training new staff
- Prioritize tasks effectively to achieve service goals efficiently
Hostess/Food Runner
Woodys Diner
09.2021 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Monitored dining area to assess server capacity and estimate wait times
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Relayed orders and special requests to cooks
- Completed final preparations of dishes and quickly delivered items to customers
- Monitored inventory to provide needed supplies to servers and bartenders
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction
Deck Supervisor /Front Desk Receptionist
AquaTots Swim School
06.2020 - 09.2021
- Conducted daily swim lessons for diverse age groups, efficiently managing time and resources
- Led pool deck setup, public area cleanup, and pool closures, ensuring team productivity and safety
- Instructed five-program components, focusing on personal safety, stroke development, and rescue skills
- Tracked student progress by noting individual strengths and weaknesses during lessons
- Worked with children and adults, including those with special needs, in both one-to-one and group settings
- led training and coaching curriculum for new and old instructors in order to continuously improve and expand skillsets
- conducted evaluations of both swimmers & coaches in order to maintain standards
Kids Camp Counselor
Big Canyon Country Club
06.2023 - 08.2023
- Led engaging activities for children, ensuring safety and enjoyment, fostering teamwork and creativity
- Resolved conflicts among campers, promoting a positive and inclusive environment
- Communicated effectively with parents, providing updates and addressing concerns promptly
- Spearheaded engaging activities for kids, fostering teamwork and creativity while ensuring safety, resulting in increased participant satisfaction
- Established strong parent relationships through effective communication, promptly addressing concerns and providing regular updates on camper progress
Education
BACHELOR OF SCIENCE - KINESIOLOGY-EXERCISE SCIENCE
California State University-Long Beach
Long Beach, CA05.2026
HIGH SCHOOL DIPLOMA -
Villa Park High School
Villa Park, CA06.2022
Skills
- Conflict resolution
- Customer service
- Leadership & Team management
- Relationship building
- Sales
- Coaching & Mentoring
- Event planning
- Public speaking
- Attention to detail
- Lifeguard / AED/ CPR Red Cross
- First aid Red Cross
- Staff training and development
Accomplishments
- Supervised and managed a school event for two consecutive years : The French Wedding; where I helped plan an event for 200 people and coordinated decorations, food, music, security, and other required aspects while obeying a budget .
- Held a board position within my sorority: Delta Gamma
- President's List (Fall 2022 & Spring 2023 & Fall 2023)
- Dean's List (Fall 2022 & Spring 2023)
- Recognized by management for Eagle Award: fostering and implemented 2 new programs to increase membership involvement and streamline front desk efficiency.
Activities
- High school GPA 4.3
- College GPA 4.0
- President's List (Fall 2022 & Spring 2023 & Fall 2023)
- Dean's List (Fall 2022 & Spring 2023)
- Delta Gamma Sorority
Timeline
Kids Camp Counselor
Big Canyon Country Club
06.2023 - 08.2023
Lifeguard
Big Canyon Country Club
05.2023 - Current
Wellness Supervisor
Big Canyon Country Club
11.2022 - Current
Hostess/Food Runner
Woodys Diner
09.2021 - 10.2022
Deck Supervisor /Front Desk Receptionist
AquaTots Swim School
06.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
Villa Park High School
BACHELOR OF SCIENCE - KINESIOLOGY-EXERCISE SCIENCE
California State University-Long Beach
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