Kat Severson
Chandler,AZ
Summary
An operationally minded, people-centric leader with a demonstrated ability to build cohesive and synergistic teams focused on delivering exceptional quality, customer satisfaction, and performance goals. Aligns people and processes to attain objectives through workforce utilization and delivers a first-in-class customer experience that ultimately increases performance and customer retention. Proactively develops constructive relationships with a broad group of clienteles and establishes a cooperative climate across multiple departments/levels to achieve organizational goals. Consistently achieves performance improvements by clearly communicating the vision, instilling team culture, and igniting a competitive drive.
Overview
20
20
years of professional experience
Work History
Regional Director of Operations
Desert Valley Oral Surgery
01.2022 - Current
- Achieved productivity benchmarks through strategic planning and implementation of effective processes.
- Create revenue forecasts and establish Key Performance Indicators.
- Oversaw recruitment processes and guided Operational Managers on tasks.
- Analyzed Profit and Loss Statements for Dentists and Operational Managers to ensure financial accuracy.
- Achieved at least 13% year-over-year growth for Oral Surgery Practices through strategic analysis.
- Facilitated patient care and maintained execution of daily tasks to enhance practice growth.
- Assessed reports and adjusted workflows to realign with targets.
- Identified potential risks associated with regional operations activities and developed mitigation plans.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Developed and implemented strategies to improve operational efficiency across the region.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Senior Regional Director of Dental Operations
Britely Dentures and Implants
01.2021 - 01.2022
- Delivered thorough coaching on same-day treatment protocols, enhancing patient outcomes.
- Achieved outstanding 83% success in guiding teams on full-mouth implant AO4 presentation techniques.
- Maintained a strong track record of meeting and exceeding production and collection benchmarks.
- Explained financial arrangements through platforms like Care Credit and Proceed.
- Streamlined office productivity through coordination of consultative discussions.
- Applied targeted coaching methodologies to optimize sales objectives and elevate key performance results.
- Developed and applied data-driven protocols to boost patient care and operational performance.
- Organized collaborative meetings with dental providers and Operational Managers to streamline goal achievement.
- Guided Operational Managers in improving labor efficiency and maximizing revenue opportunities.
- Implemented structured activities promoting employee engagement and professional cohesion.
- Oversaw regional budget, forecasting, and financial reporting activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created detailed budget plans for each region that outlined expenses related to personnel, equipment and overhead costs.
- Led community engagement and corporate social responsibility initiatives within the region.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Identified opportunities for process optimization within each region that would reduce operating costs or increase revenue potential.
- Collaborated closely with corporate leadership team members to align goals across departments.
- Established key performance indicators for evaluating the success of each region's operations.
- Managed P&L for the region, implementing strategies to maximize revenue and control costs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Recruited and trained new employees to meet job requirements.
- Identified and brought on board new employees who added value and talent to department.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
Regional Dental Consultant
Clearchoice Dental Implant Centers
01.2019 - 01.2021
- Utilized consultative B2C selling methods to enhance revenue growth through relationship building.
- Executed tailored sales techniques in conjunction with CRM proficiency to drive consistent performance improvements.
- Ensured clarity by effectively communicating details of the Dental Implant process.
- Achieved sales while prioritizing comprehensive patient satisfaction.
- Provided support to Clear Choice Dental Centers nationwide with extensive travel.
- Led patient consultations, discussing treatment options, and addressing any concerns or questions.
- Recommended changes in operational activities based on latest trends in the field of dentistry.
- Delivered compassionate care and calmed anxious patients.
- Managed the scheduling of appointments to maximize efficiency and patient satisfaction.
- Developed and implemented personalized treatment plans for patients, taking into account their specific dental needs and preferences.
- Consulted patients to explain treatment plan details and information about upcoming dental procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Regional Director of Dental Operations
Preferred Healthcare Brands
01.2016 - 01.2019
- Successfully managed and coached a network of 10 centers with a team exceeding 100 staff.
- Organized same-day treatment sessions to enhance patient experience.
- Orchestrated comprehensive hiring and termination procedures across all staffing categories such as Dental Assistants, Front Office staff, and Operations Managers.
- Explained treatment options and insurance benefits while educating on financial arrangements.
- Coordinated and led administrative training sessions for new hires, providers, and personnel.
- Leveraged financial insights from P&L analysis to inform business strategies.
- Oversaw regional budget, forecasting, and financial reporting activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created detailed budget plans for each region that outlined expenses related to personnel, equipment and overhead costs.
- Led community engagement and corporate social responsibility initiatives within the region.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Implemented strategic planning initiatives to enhance regional market penetration and profitability.
Senior Director of Dental Operations/CEO/Sole Owner
Dental Elegance at the Islands
01.2005 - 01.2016
- Directed operations for a newly established General Dental practice, managing a team of over 40 professionals across multiple dentistry specialties.
- Enhanced performance metrics via focused and diligent strategies.
- Achieved monthly revenue exceeding $200,000 on a regular basis.
- Coordinated training and onboarding sessions for incoming personnel.
- Directed financial operations maintaining efficiency in payables.
- Enhanced patient experience to drive loyalty while simplifying understanding of treatment and payment options.
- Secured beneficial terms in agreements with insurers, optimizing transaction timelines.
- Assisted in managing high-volume calls and appointment requests efficiently.
- Facilitated monthly team-building meetings to enhance staff cohesion and teamwork.
- Crafted material for meetings and conferences enhancing communication effectiveness.
- Enhanced case acceptance rates to consistently surpass sales targets.
- Ensured financial health by actively managing and reconciling outstanding accounts.
- Developed and implemented office policies to ensure consistency across operations.
- Encouraged administrative team members to achieve peak performance across the practice.
- Executed direct mail campaigns, internet advertising, and social media strategies to promote business services.
- Orchestrated hiring cycles, staff onboarding procedures, exit protocols, and performance review initiatives across various teams.
- Implemented new technologies to streamline processes and enhance productivity.
- Partnered with staff to create professional development plans to support personal and business growth.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Monitored industry trends and made recommendations on how they could be leveraged by the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed financial performance metrics and identified areas for improvement.
- Established key performance indicators to track progress towards goals.
Education
Bachelor’s Degree - Business
Arizona State University
Skills
- Distributed Workforce Oversight
- Task Management
- Strong Verbal Skills
- Efficiency Enhancement
- Patient Engagement
- Knowledge Management
- Retention Rate Improvement
- Market Expansion Strategies
- Operational Efficiency Enhancement
- Regulatory Compliance Oversight
- Effective Task Prioritization
- Effective Presentation Skills
- Dental Operations Management
- Interdepartmental Collaboration
- Professional Relationship Development
Accomplishments
Recognized as top Who of Who 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Director of Operations
Desert Valley Oral Surgery
01.2022 - Current
Senior Regional Director of Dental Operations
Britely Dentures and Implants
01.2021 - 01.2022
Regional Dental Consultant
Clearchoice Dental Implant Centers
01.2019 - 01.2021
Senior Regional Director of Dental Operations
Preferred Healthcare Brands
01.2016 - 01.2019
Senior Director of Dental Operations/CEO/Sole Owner
Dental Elegance at the Islands
01.2005 - 01.2016
Bachelor’s Degree - Business
Arizona State University
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